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Retail Industry
From retail strategy to operational execution, we help retailers fortify their businesses, strengthening the readiness, resilience and relevance needed for whatever disruptions that lie ahead.
- Retail Industry
- Consumer data
- Merchandising
- Loyalty + Marketing
- Commerce + Experience
To thrive in the decades ahead, retailers need to fortify their foundations in the face of ever-changing consumer and market dynamics. We help orchestrate relevant, connected and continuous consumer journeys. We help balance the scales of supply and demand. We understand shopping vs. buying. We have the consumer insights. We are at the cornerstone of creating trust in consumer data and technology. We shape retail strategy and operations. We know the enduring drivers of enterprise value. Through data, merchandising, customer loyalty and experience, we help fortify a new roadmap for sustainable, profitable growth in retail.
Our latest thinking
Are retail CEOs pessimistic? Cautiously optimistic? Or just realistic?
Retail CEOs are more pessimistic about the outlook for the industry than CEOs in other industries. Does this mean it’s all bad news for retail? Learn more.
Private label imperative: Managing a portfolio of own brands
Explore the evolution of private label brands and how retailers can manage their portfolios to connect with consumers and drive growth.
Five integrated components to fortify omnichannel retail
Retailers can claim an advantage in customer insights, functional integration, distribution, real estate and inventory management. Learn more.
From stockroom to boardroom: combating the $100 billion retail shrink crisis
To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting
Future Consumer Index: Fading allure of AI, experiences & store brands
Consumer preference for AI, experiences and store brands is declining. Have they lost interest, or are retailers and brands not living up to expectations?
How tech trends can lead the next generation of the consumer industry
CP&R businesses proactively implementing and scaling evolving technology will be best set up to succeed in the near and long term.
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
With every passing millisecond, new data about billions of consumers is generated. We help retailers make sense of and derive value from that consumer data. We approach it as a virtuous cycle, where insights from the shopping and buying experience are applied to the business, then back into the experience, again and again. Every insight is germane and relevant to the next, lowering cost to acquire while increasing customer lifetime value. From insight to value, it’s consumer data, fortified.
Our latest thinking
How retailers can use data insights to scale personalization
Turn your data into actionable retail strategies. Put the power of operational and customer experience insights to work. Learn more.
Zero-party: The next frontier in consumer data
Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.
Why data value exchange is important to retailers and brands
Working together, retailers and brands can create a holistic data ecosystem to create new, meaningful consumer connections.
Why consumer data is the foundation to the consumer experience
Data is an opportunity for retailers and brands to deepen their relationships with their consumers. Learn more.
Retailers are only as successful as their ability to curate, source, stock and deliver what consumers want, when they want it. We help retailers unlock agile merchandising that brings the right products to the right places. From product visibility to inventory agility, it’s merchandising, fortified.
Our latest thinking
How supply chains benefit from using generative AI
What was once unimaginable is now possible with generative AI in real-life scenarios throughout the entire supply chain. Learn more.
To go beyond transactions, retailers must orchestrate the right conversations, using consumer data and MarTech effectively to show they know consumers. We help power the ongoing connections and personalization needed to increase customer lifetime value. From touch points to trust points, it’s customer loyalty, fortified.
Our latest thinking
Boost brand loyalty and grow with new GenAI marketing capabilities
GenAI is creating competitive advantages with personalized, compelling engagement and innovative strategies.
Accelerating customer loyalty: leveraging trust, technology and data
Learn how companies can gain customer loyalty and trust through data insights.
7 ways to unleash value and drive growth from your MarTech and teams
Drive growth and value from your existing MarTech with these 7 considerations. Learn more.
When consumer data drives, retailers and brands win
Connected data is key for retailers and CPG to create consumer experience and lasting value. Focus on three areas to get started.
Where consumers interact with a retailer continues to expand. Today it’s stores and digital commerce; tomorrow it could be anywhere. We help retailers rethink commerce strategies and operations, maximizing channel purpose, space and footprint to orchestrate continuous journeys ready for any established or emerging channels. From omnichannel to omniready, it’s experience, fortified.
Our latest thinking
Do you need a new digital path to reach the new digital customer?
Customers are changing faster than enterprises can track them. Organizations need to become more data-centric to catch up. Learn more.
Retail Industry case studies
How EY can help
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Our EY Demand Forecasting & Inventory Optimization can help your business by applying predictive data analytics.
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EY Retail Stores Reimagined helps enhance store purpose, footprint and layout; revamp operations; address talent; and execute fulfillment. Learn more.
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EY-Parthenon teams can help your business identify and implement consumer strategies relevant now as well as in the future. Find out more.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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EY Digital Commerce helps retailers to create the right experiences in the right channels to maximize customer lifetime value and unlock profitability.
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