EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Retail Industry
From retail strategy to operational execution, we help retailers fortify their businesses, strengthening the readiness, resilience and relevance needed for whatever disruptions that lie ahead.
Retailers have contended with disruption for decades, surviving changing consumers, more data and new entrants to varying degrees of success. But never has there been such dramatic change at such a rapid pace. Retailers can’t wait for things to “settle” or for their paths to clear to galvanize for what’s ahead. Disruption will come daily. Consumer expectations will continue to intensify. Economies will ebb and flow. Supply chains will get more complicated. And new channels and technologies — such as AI, Web3, the metaverse, and the yet to be coined — will continue to emerge, diverge, and redefine the retail landscape.
To thrive in the decades ahead, retailers need to fortify their foundations in the face of ever-changing consumer and market dynamics. We help orchestrate relevant, connected and continuous consumer journeys. We help balance the scales of supply and demand. We understand shopping vs. buying. We have the consumer insights. We are at the cornerstone of creating trust in consumer data and technology. We shape retail strategy and operations. We know the enduring drivers of enterprise value. Through data, merchandising, customer loyalty and experience, we help fortify a new roadmap for sustainable, profitable growth in retail.
Our latest thinking
Why retail success is more about lifecycle than location
Optimizing store lifecycle management can deliver efficiencies and maximum value.
13 Mar 2025
Paul Bierbusse
How retailers can navigate the evolving impacts of tariffs
Navigating complexities of today’s tariff environment across retail requires a proactive approach and well-informed insights. Let us help you.
10 Mar 2025
How retailers can better utilize data to transform customer intelligence
Transform retail through a reimagined customer intelligence platform, using the full potential of data to enhance customer experiences and drive growth.
14 Feb 2025
John Dubois
Do GLP-1 drugs mean flat growth for snacks?
Growing usage of GLP - 1 drugs for weight loss may significantly slow growth in traditional food categories, especially snack foods. Read more.
07 Feb 2025
Don Johnson
Are retail CEOs pessimistic? Cautiously optimistic? Or just realistic?
Retail CEOs are more pessimistic about the outlook for the industry than CEOs in other industries. Does this mean it’s all bad news for retail? Learn more.
05 Dec 2024
Malin Andrée
Private label imperative: Managing a portfolio of own brands
Explore the evolution of private label brands and how retailers can manage their portfolios to connect with consumers and drive growth.
25 Oct 2024
Don Johnson
From stockroom to boardroom: combating the $100 billion retail shrink crisis
To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting
26 Feb 2024
EY Americas
Future Consumer Index: Fading allure of AI, experiences & store brands
Consumer preference for AI, experiences and store brands is declining. Have they lost interest, or are retailers and brands not living up to expectations?
23 Feb 2024
EY Americas
How tech trends can lead the next generation of the consumer industry
CP&R businesses proactively implementing and scaling evolving technology will be best set up to succeed in the near and long term.
01 Dec 2023
Cordry Johns
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
21 Jul 2023
EY Americas
Hear from our retail leaders
Retail Industry case studies
Fashioning a sustainable future for an online clothing retailer
EY has helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.. Learn more.
16 Nov 2023
Reframing the future of an iconic skiwear brand
EY-Parthenon helped BOGNER return to profitability in spite of the COVID-19 pandemic. Learn more.
26 Apr 2023
Falco Weidemeyer
How Wawa is catering to customers with new convenient offerings
Wawa implements new technologies, keeping customers at the center of its offerings. Learn more in this case study.
30 Jan 2023
Faisal Alam
Why a superstore reinforced its cyber walls to protect its customers
Heightened security risks led a retail giant to mature its cyber capabilities, optimize its technology spend and reinforce customer trust.
02 Nov 2022
How EY can help
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Our EY Demand Forecasting & Inventory Optimization can help your business by applying predictive data analytics.
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EY Retail Stores Reimagined helps enhance store purpose, footprint and layout; revamp operations; address talent; and execute fulfillment. Learn more.
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EY-Parthenon teams can help your business identify and implement consumer strategies relevant now as well as in the future. Find out more.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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EY Digital Commerce helps retailers to create the right experiences in the right channels to maximize customer lifetime value and unlock profitability.
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