EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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CIO Survey: will you set the GenAI agenda or follow the leaders?
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How a flexible supply chain raised the bar for the beverage industry
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How can your business go from competitive to cutting edge?
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Consumer products industry
We believe the consumer products industry must find the right balance in managing the business of today and pursuing growth for tomorrow.
With constant regional and global disruption, the consumer products industry is at a pivotal inflection point. We know there are cost pressures to manage. Silos to flatten. Supply chains to untangle. Legacy systems to modernize. Products to innovate. All with an ever-changing consumer at the center.
- Supply Chain
- Digital Manufacturing
- Emerging Tech
- Finance
- Consumer Loyalty
Reinvent supply chains to enable cost savings and modernize the workforce, shifting organization focus toward visibility and trust with increased resilience across the complex supplier and customer ecosystem.
What strategic ops mean for your business
Many executives think of operations as a cost center. A 180-degree shift in thinking could lead to competitive advantage. Learn more.
How companies are achieving distribution transformation at speed and scale
Read how organizations can improve global supply chain efficiency through an integrated network of distribution centers.
How sustainable supply chains are driving business transformation
2022 EY research examines supply chain sustainability practices, KPIs and return on investment across the Western Hemisphere. Find out more.
Consumer goods manufacturers recognize the need to drive efficiency in their operations and understand how digital tools can enable it. We help you drive scale and adoption of digital technologies and modernize operating models to meet volume requirements for growth and drive a return on investment.
Is your digital strategy fit for the manufacturing future?
Digital trends are propelling discrete manufacturers to reimagine their digital strategy for today and the future. Learn more.
Why manufacturing equipment doesn’t need to be new to be smart
EY teams helped a global consumer products company accelerate its digital transformation journey using legacy technology. Learn more.
Advanced Manufacturing and Mobility Business Minute
Advanced Manufacturing and Mobility leaders explore the critical business issues impacting our industry today, including COVID-19’s impact.
AI is fundamentally changing the face of the consumer products industry with use cases that span the business. We help you scale from grassroots innovation to informed, responsible AI strategy that marries data and emerging technology with your broader transformation agenda.
How GenAI changes the way CPG and retail operate — and consumers too
As generative AI for business takes-off so do generative AI business use cases for retail and CPG. But GenAI will change consumer behavior too. Learn more.
Forbes CMO Summit: How marketing leaders are preparing for impacts of GenAI
Watch this video series highlighting how marketing leaders are approaching generative AI.
The productivity potential of GenAI
Explore the likelihood of future substantial productivity gains from the use of generative AI across sectors.
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
Today, finance functions have to look at how the whole organization — and beyond — impacts the bottom line. We help you capitalize on opportunities to drive profitable growth, rethink organizational structure and reap the potential of information.
How top CFOs see 2024 unfolding and what they’re doing about GenAI
Fortune 250 finance execs are watching interest rates and inflation closely while exploring generative AI applications. Learn more from our roundtable.
US Future Consumer Index: Spend or save? A tension of economic proportions
Will consumers spend their way out of inflation and recession? Find out.
Creating seamless cross-platform experiences and communicating brand and product value are important to today and tomorrow's consumer. We work alongside you to design and improve customer experiences that can set you apart in the market and improve brand loyalty.
Accelerating customer loyalty: leveraging trust, technology and data
Learn how companies can gain customer loyalty and trust through data insights.
Zero-party: The next frontier in consumer data
Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
Why data value exchange is important to retailers and brands
Working together, retailers and brands can create a holistic data ecosystem to create new, meaningful consumer connections.
Real Time Insights with CNBC
How can consumer industry leaders plan for the known, the unknown and disruptions ahead? This is Real Time Insights.
To effectively understand and serve today’s consumer, companies must generate true consumer insights. Kathy Gramling, EY Americas Consumer Industry Markets Leader, says companies should be looking at data from search to purchase to generate insights. “The number one request from our clients is, ‘help me master experience,'” says Gramling. “We help our clients use AI to move from dabbling in personalization to curating an end-to-end experience for that shopper.”
The executive order on artificial intelligence, issued in October 2023, is aimed at promoting the “safe, secure, and trustworthy development and use of artificial intelligence.” According to John Hallmark, EY US Political and Legislative Leader, the time for companies to pay attention is now. “This is like the Dodd-Frank Act for AI. There are over 100 workstreams that spring from the order,” he says, adding that those range from reports and studies to new mandates, disclosure requirements and regulations.
Latest consumer products industry case studies
How a flexible supply chain raised the bar for the beverage industry
The client’s goal: better accommodate future growth, predict customer demands, and add agility to inventory and production lines. Learn how we did it.
How a frozen-foods powerhouse kept their cool on the way to being #1
A supply chain transformation helped a frozen-foods company keep up with demand throughout the pandemic and set the table for future growth. Learn more.
How EY can help
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Supply Chain Reinvention helps clients effect a fundamental change in their performance to support sales growth, become more cost-competitive, minimize risk and improve operational resilience.
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EY’s Transformation Platform, a unique combination of EY know-how and proprietary digital tools, can jumpstart your transformation journey. Learn more.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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We help consumer product and retail companies maximize artificial intelligence (AI) and machine learning (ML) investments by identifying strategic insights and high-value areas creating clarity across dimensions and functions to accelerate the adoption of generative AI (GenAI) for transformative change, value creation and long-term growth in alignment with your priorities.
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EY’s Loyalty program services can help your business create and implement programs that focus on transforming connections and driving engagement.
Read more
Consumer products industry team
Kathy Gramling
EY Americas Consumer Industry Markets Leader
25-year consumer products and retail veteran. Integration and teaming advocate. Passionate mentor and transformative leader. Wine enthusiast.
Chicago, USA
Robert Holston
EY US-West Consumer Market Segment Leader
Unlocking differentiated value for consumer-facing companies navigating an increasingly complex, connected digital world. Inclusive leader, high-performing team champion. Ironman triathlete. Foodie.
Miami, USA
Lokesh Ohri
EY Americas Consulting Consumer Sector Leader
Consumer products and retail aficionado. Emerging tech, data and AI enthusiast. Innovator. Proud father.
New York, USA
Jonathan Phillips
EY US-Central Consumer Market Segment Leader
Global Client Service Partner. Consumer products industry veteran. Trusted advisor, strategist and team leader.
Atlanta, USA
Our latest thinking on Consumer products industry
How tech trends can lead the next generation of the consumer industry
CP&R businesses proactively implementing and scaling evolving technology will be best set up to succeed in the near and long term.
Accelerating customer loyalty: leveraging trust, technology and data
Learn how companies can gain customer loyalty and trust through data insights.
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
When consumer data drives, retailers and brands win
Connected data is key for retailers and CPG to create consumer experience and lasting value. Focus on three areas to get started.
When consumers want less but demand more, how will your business grow?
What’s driving the evolution of consumption? Find out more so you can identify growth opportunities and adapt your business.
How can you create a growth strategy where everyone wins?
Today’s growth-at-all-costs model is broken. It’s time to redefine growth that delivers value for everyone.
How consumer goods companies can address the duality of resilience and growth
Many companies are delaying transformation of critical growth capabilities as they focus on challenges of today using yesterday’s capability. Read more.
How do you teach AI the value of trust?
The transformative potential of AI is high — but so are its risks. Can embedding trust from the start help your company reap AI’s rewards?
