EY–Adobe Alliance

EY teams’ approach to Customer Experience (CX) combined with the power of Adobe's end-to-end digital suite can help organizations drive growth, breakthrough digital barriers, and increase customer engagement.

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The power of an ecosystem featuring Adobe

Ecosystems are beneficial in transforming the customer journey because they add momentum. This helps companies transform the journey more quickly, effectively creating a consumer-first reality. 

Learn how the EY-Adobe Alliance can help you develop a customer-centric journey, including collaborative efforts with chief marketing officers and chief digital officers in both B2B and B2C arenas.


The rapid growth of the EY-Adobe Alliance is a testament to the EY focus on driving business value and building integrated, intuitive and engaging customer experiences.

We asked leaders how they are applying GenAI to CX

Get the guide to deploying GenAl in marketing.


Illuminate what’s possible with personalization at scale

Learn how Merck Animal Hospital, a B2B company, drove engagement by transforming its D2C platform​.

Our solutions

EY has been a great partner for us. They were one of the earliest implementers of our real-time B2B customer data platform and helped us in our journey to get other B2B companies to adopt the program.

Our latest thinking

Putting a premium on human intelligence

Use GenAI to optimize your marketing content strategy and comply with disclosure requirements and expectations.

13 Nov 2024 Nuno Leal

How technology empowers compliance in personalization at scale

Discover how financial services can use GenAI to balance personalization at scale with risk management and compliance. Turn compliance into a competitive advantage.

16 Oct 2024 Matt Reger

Boost brand loyalty and grow with new GenAI marketing capabilities

GenAI is creating competitive advantages with personalized, compelling engagement and innovative strategies.

25 Sep 2024 Steven Bailey

What can CMOs learn from first movers who are using GenAI to revolutionize personalized customer experiences?

First movers reveal insights on deploying GenAI in marketing. New research from the EY-Adobe Alliance uncovers the resolutions CMOs face in adopting AI.

18 Sep 2024

How data management can establish trust and transparency

Data privacy and the ever-evolving means of gathering data can make or break a brand’s relationship with its customers.

08 Sep 2021 Erik Larson

Cookie-less Playbook: how to enable first-party data for the end of third-party cookies

With the end of third-party cookies, first-party customer is critical. Learn the top five considerations for enabling first-party data.

29 Jul 2022

EY-Adobe Alliance:  How can GenAI revolutionize customer experience and data regulation?

GenAI is transforming business for forward-thinking organizations, enhancing customer experience and responding to data regulation.

26 Apr 2024 Scott Wellwood

Real change. Real impact

Join top business leaders as they discuss tackling timely business challenges through strategic collaboration.

23 Apr 2024

How GenAI transforms the B2B customer experience with first-party data

Digital technology is providing more direct ways for businesses to engage customers and gain greater insight into their wants and needs. Learn more.

23 Feb 2024 Scott Wellwood

EY-Adobe Alliance: Enhancing CMO’s customer-centric approach with AI

Discover GenAI’s role in reinventing customer experiences with EY-Adobe Alliance. Uncover strategies CMOs can use to amplify personalization, content and digital value.

16 Feb 2024

How ecosystems transform customer journeys 

Discover how an EY-orchestrated ecosystem can help companies create differentiated customer journeys.

22 Jan 2024 Scott Wellwood


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    Transformation in action

    How did Adobe accomplish one of its largest transformations? It was a mix of innovative product development, an intelligent acquisition strategy and an ambitious digital transformation journey. The transformation was also the result of strong collaborations from longtime partner EY.

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