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An innovative approach to streamlining user experiences and engagement

Business leaders are wrestling with the challenge to meet evolving customer experience expectations that demand seamless interactions. By combining the in-depth industry knowledge of EY teams with the innovative Pega Constellation design system, organizations can tackle the core of their user experience dilemmas effectively.

Streamlining an insurance provider’s decade-old case management system

Discover how EY professionals transformed an insurance provider's decade-old case management system with the latest Pega Infinity platform. The strategic overhaul introduced a scalable, modern application that empowers customer service representatives with a 360-degree customer view, tripling interaction speeds and enhancing efficiency and productivity.

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How EY can help: Leveraging the EY approach to digital transformation

Organizations must adapt to emerging technologies and heightened customer expectations for personalized experiences to stay relevant. We believe leading-edge technology like Pega Infinity and their Constellation design system can transform and improve the customer experience — and that’s key to enhancing customer and business value. 

EY professionals can help you solve the toughest CX challenges. The EY leading-class design and engineering network can transform your customer experience to unlock new opportunities, drive growth, reduce costs and help create long-term value.

EY Insights from the first deployment of Pega's UI architecture

Like what you’ve seen? Get in touch to learn more.