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State and Local Government Consulting
Agency transformation enabled by technology allows state and local government to create experiences that meet the expectations of residents and employees. Our goal is to help state and local clients achieve their mission of efficiently serving the people. Our human-centric approach helps agencies improve operations and provide results.
What EY can do for you
State and local governments have common challenges such as how to meet the increased expectations of their citizens, residents and employees; how to address inequality and its effects; and how to anticipate the ways in which technology will change our economies and the ability to create jobs.
Our Government & Public Sector consulting team is organized by focus areas and ready to help you navigate complex challenges with an emphasis on future needs and expectations.
In today’s fast-paced world, government agency transformation’s success can be measured in terms of efficiency, people satisfaction and how services are delivered. For state and local government agencies, the goal is not to be the biggest and best, but rather to provide benefits to those they serve and in need.
We believe that governments can succeed by taking three steps:
- Gain more insight to better understand what is needed and expected of government and improve government service delivery to meet these expectations.
- Develop new strategies that enable, a more innovative and agile government and drive long-term improvements in resident and workforce experience
- Implement transformative, modern solutions that will make the government more effective and efficient
From strategy to execution, we enable our clients with the tools and methodologies to implement new and tested ideas to achieve results in key focus areas such as:
- Delivering transformation that is led by people, process and technology
- Improving the health and welfare of residents
- Boosting the performance of our education system to attract employers that offer quality job opportunities
- Protecting our nation and increasing public safety
- Positioning states, counties and cities for infrastructure demands in the short and long run
- Investing in the future by confirming fiscally sound principles and budget management
Our latest thinking
Navigating the childcare crisis: government-led initiatives
The childcare crisis in America requires collaborative efforts from policymakers, providers and the private sector.
Modernizing workforce support: challenges and innovations
States face challenges that must be overcome for workforce support to thrive in the future.
US public policy spotlight: the AI landscape in the states
US public policy spotlight: the AI landscape in the states. What you need to know.
Case study: Intelligent automation shifts a state agency into higher gear
In this case study, learn how a state agency used robotic process automation to serve its customers with speed and convenience.
Redefining transportation funding: growing needs, receding fuels tax
Governments need to be flexible and forward-thinking in how they reform transportation funding that can meet needs of projects for decades to come.
State CIOs’ wake-up call: How FinOps can help optimize cloud spending
Agencies require full cloud spending situational awareness and should explore new business operating models and re-factor cloud architecture.
2024 EY federal, state and local trends report
Key findings from a recent survey asking government decision-makers about their perception of and experience with emerging technologies.
AI-driven constituent engagement in government contact centers
Explore how AI can transform state and local government contact centers to improve constituent experiences and engagement.
Strategic framework for opioid abatement funds by cities and counties
Opioid abatement funds represent a significant opportunity for communities impacted by the opioid crisis.
Accelerating progress on behavioral health challenges
Behavioral health challenges are prevalent. There is a clear consensus that a crisis has been growing globally for decades.
Taking data culture to the next level to serve better
Data culture embedding will help take your data capabilities to the next level.
Combining resources for Temporary Assistance to Needy Families
Temporary Assistance to Needy Families is a flexible federal assistance initiative for struggling families.
8 strategies to fully reimagine digital government human services
8 priorities to reorient how and what government human services agencies can do.
Utilizing data-driven decision-making to tackle the childcare problems
By taking a systematic and data-driven approach, childcare problems can be dealt with more effectively and accurately.
Human-centered design: the game changer for transformational effort
State agencies are adopting human-centered design, improving transformation efforts and effectively planning for change.
Helping state Medicaid agencies make smart compliance decisions while securing maximum federal support.
How local governments can address the housing affordability crisis
Addressing the housing affordability crisis through four key areas.
Tackling a city budget gap with ideas from all angles
EY-Parthenon aided Milwaukee in finding new revenue sources and reducing expenses. Learn more in this case study.