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Our Consulting approach to the adoption of AI and intelligent automation is human-centered, pragmatic, outcomes-focused and ethical.
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Never mistake a clear view for a short distance” was Silicon Valley forecaster Paul Saffo’s advice to technology investors caught up in the hype of emerging technologies that show lots of potential but lack the maturity to justify broad adoption. That statement rings true today as chief information officers (CIOs) look for practical applications for a wave of emerging and potentially disruptive technologies, including artificial intelligence and virtual reality. According to a recent EY survey, employees would like to see IT and business leaders move a bit faster to bring these technologies into the workplace.
The EY Consulting survey of 1,001 white-collar US employees and their managers asked about their awareness of a dozen emerging technologies and the pace of their adoption within the respondent’s company. The findings reveal a disconnect between perception and reality, particularly around three of the 12 technologies the survey asked about: artificial intelligence/machine learning (AI/ML), virtual reality/augmented reality (VR/AR) and edge computing.
Most senior leaders in the survey — 85% — said they see the value of emerging technologies, yet 48% of all employees surveyed believe those same leaders are dragging their feet or don’t fully understand emerging technologies and their potential to change the business.