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Turning data into fast, actionable business strategy with the EY-Qualtrics Alliance

Making smart decisions to manage and scale your business shouldn’t be about guesswork. That’s true no matter how inspirational or expert a leader is at the helm. From pressures to streamline operations to creating exceptional experiences for every employee and customer, the modern business leader faces a deluge of daily demands, priorities and questions. Where can we do better? If I improve employee experience, how does it raise productivity? Which variable drives customer engagement? And what will it take to grow?

Answering all of this takes more than just data outputs from across your organization. It demands a new level of intelligent, accessible insights that will define the future of your organization, your people and your customers. EY Experience Management was designed specifically with this challenge in mind, bringing together powerful X (experience) and O (operations) analytics plus the transformation experience of EY, to create a true, diagnostic and insights-rich perspective for whatever lies ahead.

Turning data into insights – and insights into action

While data highlights what’s happening with your business, employees and customers, only intelligent insights give you the true understanding to tackle issues and seize opportunities. EY Experience Management, powered by Qualtrics’s AI analytics, combines up-to-the-minute data points with accessible analysis to help you make the decisions, take the strategic steps and accelerate your business in the right ways. That can mean lowered operational costs, reduced cost-to-serve, higher customer Net Promoter Score (NPS) and Customer Satisfaction (CSAT) and hyper personalization to drive engagement and sales. Inside your organization, those metrics can also give you a more detailed understanding of the perceptions and critical priorities of your employees to help you improve workplace culture, raise employee satisfaction and ultimately retain talent in a competitive landscape:

of employees will consider leaving if their work experience diminishes, regardless of the company’s financial performance.¹
of workers say training and upskilling investment is more important than other benefits.²


Want to see EY Experience Management in action?

See how the EY-Qualtrics Alliance can accelerate data-driven insights to manage the issues and opportunities most important to your business.

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How EY can help

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.