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Welcome to our exciting multi-part video series, where Arindam Sen, Partner and GCC Sector Lead - Technology, Media & Entertainment, and Telecommunications at EY India, engages in discussions with India's top corporate leaders about the ever-expanding landscape of Global Capability Centres (GCCs). As GCCs continue to evolve, this series provides valuable insights for GCC leaders and government officials on the latest trends, the journey of GCCs in India, and the industry’s future prospects. Join us as we explore the boundless opportunities and possibilities that lie ahead.
Watch our video series : Season 2
Pioneering change: Omnicom’s path to transformation
In this episode, Vishal Srivastava, Head of Omnicom Global Solutions and CEO of Annalect India, delves into Omnicom’s digital evolution and its journey of establishing a strong footprint in India. He shares insights into why the company chose India as a strategic hub, the key functions operating from its Global Capability Center, and the unique positioning of a media and entertainment-focused GCC. Vishal also discusses Omnicom’s approach to finding and nurturing talent in specialized domains, along with the upskilling programs designed to drive continuous growth and innovation.
Envisioning tomorrow: Lululemon’s commitment to innovation
In this episode, Vaidyanathan Sheshan, SVP of International Technology and Head of the India Tech Hub at Lululemon, shares his vision for the future of the company’s Global Capability Centre and its digital transformation journey. Join us for an insightful conversation as we explore what has worked well for Lululemon as they navigate the evolving tech landscape, offering a glimpse into their approach to innovation and success.
Driving transformation: Ford Business Solutions' vision for the future
In this episode, we feature Gangapriya Chakraverti, India Site Head and Managing Director, Ford Motor Company, as she delves into the center’s pivotal role as a global hub for technology and business services within the Ford family. Discover how they are integrating next-generation solutions into their portfolio, revolutionizing data management, and shaping talent to lead the future.
Watch our video series : Season 1
Driving the future with Renault Nissan
Arindam Sen sits down with Eva James, VP of Global Service Delivery & Global Hub, Renault Nissan Technology & Business Centre India to discuss how their Chennai hub is driving their Electric Vehicles strategy, global tech development framework, and impact on developing future industry leaders.
Redefining the Horizon: AstraZeneca's Digital Transformation Journey
In this enlightening episode, Arindam Sen engages in a conversation with Siva Kumar Padmanabhan, MD and Head of Global Innovation, Technology Center, AstraZeneca India Pvt. Ltd. They delve into the transformative strides AstraZeneca is making across its value chain, right from drug development to manufacturing to distribution. With a robust team of 3500 employees, the center is enabling the perfect blend of talent, infrastructure, and opportunity to explore the future of healthcare.
Catalysts of change: Novo Nordisk GBS
In this conversation, Arindam Sen sits down with John Dawber, Corporate Vice President and Managing Director of Novo Nordisk GBS, to discuss the remarkable evolution of their Bengaluru-based GCC over its 17-year journey. With a workforce of 4,000 spread across 14 functions, the center is pivotal to Novo's global operations, driving collaborative efforts with academia and startups to foster innovation and skill development.
Innovating for tomorrow with Carrier
Join Carrier's leadership team in this insightful discussion where they highlight the culture of innovation and approach to nurturing exceptional talent at their largest R&D center in Hyderabad. Discover how the company is driving advancements by integrating engineering expertise with digital and business services, resulting in impactful solutions for global challenges. Through the integration of GenAI, collaboration with startups, and active engagement with the government, Carrier's Global Capability Center (GCC) is establishing itself as a leader in innovation.
Exploring the consulting landscape through the GCC lens
In this interesting chat, Arindam Sen engages with Rohan Sachdev, EY India Consulting Services Leader, on transitioning from the GCC industry to the exciting world of consulting. They delve into the newfound growth areas within GCCs, including Generative AI, cybersecurity, and advanced engineering, highlighting synergies being shared with the consulting business. The discussion offers a strategic roadmap to navigate this transition successfully and skills and capabilities individuals must develop to seamlessly assimilate into the consulting realm.
Navigating people, pandemic and purpose driven transformation with GSK
In the latest episode, Arindam Sen engages in a conversation with Mohan Patnaik, Vice President, GCC, and Transformation Lead at GSK, on the journey of their recently established Global Capability Center (GCC). Launched amidst the pandemic, Patnaik sheds light on the strategic decision to base their GCC in India, GSK's distinctive employee value proposition, global culture, purpose-driven policies, and more.
Inside RTX’s Innovation Hub
In the latest episode, Arindam Sen speaks with Sourabh Gupta, Digital Program Leader, APAC at RTX (Raytheon Technologies). The conversation explores RTX's India Engineering Center (IEC), focusing on their endeavours in technology, innovation, and collaboration with the startup ecosystem in the high-tech realm of commercial aerospace and defense. Sourabh sheds light on RTX's global leadership, how the legacy influences their employee value proposition and the trust and accountability embedded in their offerings.
From 'Capability Centres' to 'Value Creators'
In this dynamic conversation, Arindam Sen and Ranjan Biswas, Partner and National Director - Technology, Media & Entertainment, Telecommunications, and South, EY India delve into the evolution of GCCs in India. The discussion highlights how GCCs are no longer cost centers but evolving into profit centers by harnessing cutting-edge technologies and data-driven insights, enabling businesses to thrive in an ever-changing global landscape.
Tesco Business Solutions
In a free-wheeling conversation, Arindam Sen speaks with Sumit Mitra, CEO, Tesco Business Solutions (TBS) on the journey of TBS over the years, their growth outlook and sharp focus on talent, diversity, sustainability and value-added services.
Future of GCCs in India: a vision 2030
In the first episode of the series, Arindam Sen chats with Kunal Ghatak, Partner, Business Consulting, EY India, on the evolution of the GCC ecosystem in India, growth trends, and what will determine the industry's future in the coming decade.
Our latest thinking
Harnessing the growth of India's energy GCCs in the global energy transition
EY India analyzes how energy GCCs are driving global sustainability goals. Learn about leadership strategies, business impact, and employment trends.
21 Mar 2025
Arindam Sen
How GenAI can drive innovation in contract management and deliver value
Discover how Generative AI can revolutionize contract management, boosting efficiency, reducing risks, and unlocking new value.
17 Feb 2025
Gaurav Sharma
How GCCs can leverage partner ecosystems to enhance innovation
Explore how GCCs boost innovation by partnering with ecosystems. Learn about collaboration models and the benefits of strategic partnerships.
29 Nov 2024
Kunal Ghatak
EY GCC Conclave 2024 – Bengaluru
Join us at the EY GCC Conclave 2024 Bengaluru to hear from industry experts on how Bengaluru is emerging as a destination of choice for global organizations.
13 Nov 2024
Bengaluru, IN
Why companies leverage GCCs to establish in-house Centres of Excellence
Explore why firms are enhancing Global Capability Centers (GCCs) to establish in-house Centers of Excellence (CoEs) for strategic business growth. Find out more.
06 Sept 2024
Kunal Ghatak
Embracing the future: GCCs spearheading innovation with new-age services
Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.
01 Mar 2024
Arindam Sen
Join us at the EY GCC GenAI Conclave 2024 to hear from industry experts on flagship event for GCC leaders of leading organizations across India, focussed on trends and topics concerning today’s GCCs.
01 Mar 2024
Bengaluru, IN
How can GCCs help organizations unlock the power of data?
Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.
14 Feb 2024
Kunal Ghatak
How can Global Capability Centers continuously reinvent to deliver value?
Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.
06 Feb 2024
Kunal Ghatak
ESG excellence: Unlocking potential through GCCs
With ESG becoming a strategic business priority, GCCs in India must seize this moment and proactively develop their ESG capabilities, thereby contributing to the global ESG agenda.
14 Nov 2023
Chaitanya Kalia
How can GCCs enable organizations to be more customer-centric?
EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.
29 Sept 2023
Kunal Ghatak
Humans@Center: How connected experiences can elevate talent acquisition
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
28 Sept 2023
Alpana Dutta
How GCCs are evolving into global value organizations
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
22 Sept 2023
Arindam Sen
How India is gearing up for a US$110b GCC industry by 2030
Discover how GCCs in India are expected to become even more critical to the global IT and business services industry by 2030. Know more about India's GCC industry.
08 Jun 2023
Arindam Sen
EY GCC Conclave 2023 – Hyderabad
Join us at the EY GCC Conclave 2023 Hyderabad to hear from industry experts on how Hyderabad is emerging as a destination of choice for global organizations.
08 Jun 2023
Hyderabad, IN
How are GCCs delivering value while optimizing cost and operations in a changing environment?
Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.
24 Mar 2023
Arpit Dharma
Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages
EY highlights how Tier-2 cities are becoming sought after for GCCs because of increased talent availability at lower costs, better infrastructure, and social security.
14 Mar 2023
Kunal Ghatak
Digitalizing India: a force to reckon with
Discover how digitization in India and its adoption by people, provides India with a unique competitive advantage of not only reducing the cost of doing business.
07 Feb 2023
EY India
Why is reimagining procurement through the Global Business Services model the need of the hour?
Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.
03 Feb 2023
Nikhil Kumar
How India is emerging as the world’s technology and services hub
Discover how India can become a technology hub in the world. Learn more about it in the latest report India@100.
27 Jan 2023
EY India
Decoding the key regulatory reporting themes for financial services GCCs in India
Learn about the key themes arising from regulatory reporting processes like EU Common Reporting (COREP) that is managed through the India shared services centers of global financial services firms.
20 Dec 2022
EY India
How can GCCs build operational resilience to stand firm on shifting sands?
EY has identified the key areas for GCC leaders to focus on to strengthen operational resilience. Learn more about the operational resilience strategy.
16 Dec 2022
Kunal Ghatak
How can GCCs drive the ESG agenda in your organization?
Transform your sustainability function by creating a central team that seamlessly works with other functions to deliver the best ESG outcomes.
03 Nov 2022
Kunal Ghatak
How is data driving a new order for global capability centers (GCCs)?
Discover how GCCs are setting up centres of excellence that house experienced data scientists and engineers that are analysing volumes of data.
08 Sept 2022
Arindam Sen
GCCs are bridging the talent gap amidst the great resignation
Discover how GCCs have strengthened their role and are becoming strategic business partners to the parent organization. Learn more about the initiatives being undertaken by GCCs.
02 Aug 2022
Arindam Sen
Top trends of Global Capability Centers in India for 2022
Watch out for the top trends of Global Capability Centers in India for 2022. Learn more about future growth for GCCs.
17 Mar 2022
Arindam Sen
How can Global Capability Centers reshape today to reinvent tomorrow?
The GCC Pulse survey 2021 provides strategic insights to industry leaders to shape their future strategies on digital adoption, future of work, and associated enterprise risks.
14 Feb 2022
Arindam Sen
How EY can help
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Join EY GCC Exchange: A quarterly series where industry leaders discuss trends, challenges, and opportunities shaping the future of Global Capability Centers (GCCs).
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Our Global Capability Centers(GCC) Advisory practice, led by a team of professionals can help your business be future-ready for the digital disruption.
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Our team of professionals can help achieve your GCC vision. Find out more about our shared services centers in India.
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