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Strategic pathways
The report finds that GCCs are expanding their services beyond IT, Customer Interaction Services, Finance, HR, and Supply Chain, and are exploring domains like Marketing, Legal, and ESG (Environmental, Social, and Governance).
Key priorities
In 2021, a mere 17% of GCCs were actively involved in supporting global sustainability and integrated reporting. However, as of 2023, this figure has surged to 47%, signifying a substantial increase in the number of GCCs supporting sustainability initiatives, that involves environmental data analysis, sustainable supply chain management, and corporate social responsibility reporting.
Nurturing digital horizons
While the adoption of Metaverse and Blockchain technology has not gained significant traction in comparison to other technologies, our survey shows that 55% of participants have reached an advanced stage in using data and analytics as part of their digital strategy. This is closely followed by cybersecurity and robotic process automation, both of which play crucial roles in supporting GCCs’ digital transformation efforts and driving value across various business functions.