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EY Future Consumer Index

Disruptive forces are transforming consumer behaviors. What do they value? What will it take to serve them? How will your business adapt?

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Our latest thinking

AIdea 2025 report - Industries in transformation: Retail, consumer, and e-commerce

Discover how GenAI is transforming retail, consumer & e-commerce industries in India, expecting 35%-37% in productivity by 2030. Learn about adoption of AI-driven solutions by companies for growth & customer engagement.

14 Jan 2025 Ashish Nanda + 2

How India's consumer durables industry can foster global leadership by 2030

India's consumer durables sector aims for global dominance by 2030 through innovation, quality, and strategic partnerships, enhancing its market presence.

07 Oct 2024 Angshuman Bhattacharya

AI at the helm; understanding marketing’s next frontier

Discover generative AI's transformative role in marketing, enhancing creativity and revolutionizing customer service in our latest podcast.

28 Oct 2024 34m 10s

    How EY can help

    • Customer engagement

      Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.

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    • Customer experience

      The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.

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    • Direct to Consumer

      EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.

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    The team

    Angshuman Bhattacharya

    EY India, National Leader - Consumer Product and Retail Sector
    Focused on operations improvement and Growth Strategy formulations in consumer centric businesses. Advises clients on cash flow orientation and turnaround implementation strategies.
    Mumbai, IND

    Pinaki Mishra

    EY EMEIA Consumer Market Segment Leader
    Photographer. Traveler.
     

    Ashish Nanda

    EY India Market Segment Leader for Consumer and Health Services (CHS)
    Thought leader in supply chain and operations. Passionate about digital transformation. Specialize in consumer products and retail. Fond of traveling and spending time with family.
    Mumbai, IND

    Anurag Kashyap

    EY Global Consumer Products, Forensic & Integrity Services Leader
    Global CPR sector Leader. Helps clients mitigate fraud risks. Provides anti-counterfeiting solutions with Integrity at the forefront.
    Mumbai, IND
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