Digital in private equity

To improve customer experience it is critical to understand how it has changed in today’s digital landscape.

Connecting executive teams to the needs and desires of their customers can:

• Drive revenue by optimizing the customer journey and experience for conversion
• Improve satisfaction, brand integrity and loyalty
• Increase efficiency and agility by simplifying, standardising, and automating back-end processes

A robust innovation agenda requires processes and values that institutionalise and prioritise both self-disruption and speed-to-market.

The digital innovation workshop will help companies realise the following benefits:

• Internal alignment around prioritised digital innovation objectives, providing a streamlined roadmap to modernising the business
• Accelerated development of innovation strategy and identification or planning of high priority initiatives
• New perspective on the effective utilisation of novel technologies and innovative innovative processes from experts

An adverse cyber event is a clear and present threat that requires companies to build defensive capabilities.

As cyber processes are systematically assessed, standardised, and improved, executive teams gain:

• Protection from critical cyber threats (data breaches, phishing, malware, and more)
• Visibility into weaknesses and vulnerabilities that expose a business to a potential attack
• A baseline of elevated, consistent and standardised performance across the entire portfolio
• The ability to comply with increasingly complex regulatory requirements

Information-driven processes require digital solutions that reduce friction, improve accuracy and optimise workflow.

The Intelligent Automation assessment prioritises beneficial investments in technologies that transform business operations in tangible ways:

• Building process knowledge to enable automation solution development, including cost-benefit analysis by process
• Automating and standardising organisational processes, driving time savings, increased productivity, and cost reduction
• Monitoring and validating key assumptions and initiate implementation through an agile, human-centric approach

Supply chains that are inflexible and inefficient must reinvent themselves to thrive in a post-COVID world.

Executive teams that implement EY’s Digital Supply Chain will realise the following benefits:

• Increase in productivity, agility, and resilience via increased process efficiency
• Optimised working capital and end-to-end transparency within the supply chain
• Reduction in supply chain costs, such as labor, energy, water, maintenance and waste or product recall

Enabling IoT and connecting smart products is difficult and costly to achieve, and failure is rampant.

Successfully integrating IoT into core business processes changes how and where decisions are made, and who makes them.

• Driving profitability by enabling cost savings in inventory, production, logistics, complexity, quality and maintenance
• Increasing productivity by optimising asset utilisation through improved tracking
• Increasing efficiency due to heightened connectivity between products

Companies face critical gaps in data governance across core areas such as market intelligence, business intelligence, technology, operations, and culture.

A sound data strategy and governance program helps businesses achieve desired target states, maximising value and minimising risk.

EY teams offer various solutions to address data strategy, management, governance, architecture, consumption and PMO/OCM.