Risk leaders' agenda

How do you build trust during a period of uncertainty?

Organisational trust is woven through every layer of your company. It spans the multiple disciplines in which your business operates. It’s simultaneously data-aware, people-focused and forward-looking.

It is the foundation for trusted interactions with regulators, third parties, investors and customers. But to achieve organisational trust, companies will need to seize two critical opportunities.

Trust by Design helps you reimagine the internal audit (IA) function and embrace the future of work.

How do you ensure third parties put you first?

Global trade has deepened and complicated the relationships between companies and third parties. Across the supply chain, firms might work in tandem with contractors, joint ventures, service providers, brokers, agents, consultants and others. But while organizations can farm out responsibilities for numerous functions, they cannot outsource the accountability.

Building new relationships is critical to combating disruption and enabling protection of critical markets. Trust by Design helps you build the two-way trust necessary in this interconnected era, and trust must be embedded throughout the third-party relationship.

How do you build trust during a period of uncertainty?

Organizational trust is woven through every layer of your company. It spans the multiple disciplines in which your business operates. It’s simultaneously data-aware, people-focused and forward-looking.

It is the foundation for trusted interactions with regulators, third parties, investors and customers. But to achieve organizational trust, companies will need to seize two critical opportunities.

Trust by Design helps you reimagine the internal audit (IA) function and embrace the future of work.

Does trust require proof of trustworthiness?

Each year, the world grows more heavily digitized, and in a hyperconnected digital era, society will be critically dependent on technology to function. For companies to succeed in this world, security is clearly imperative — yet it’s only the foundation upon which trust, the ultimate enabler, is built. Stability, security, resiliency and reliability are the core qualities you need from your technology as it becomes more vital to how you compete in the market and deliver on your objectives.

Trust is fast emerging as the key competitive differentiator, a reality that is not lost on organizations around the world. Leading with a Trust by Design mindset means putting trust at the core of every aspect of your business.

Is customer trust the missing piece of the puzzle? 

Customer needs and desires are constantly shifting. Digital technologies are obliterating industry barriers, intensifying competition and upending traditional business models. 

Organizations must align their values and vision with putting the customer at the heart of their strategies in order to maintain a strong reputation and brand in the market. To build customer centricity that yields sustainable, profitable growth, companies will want to remember that implementation is not a marathon. It is a series of sprints, with people, processes and technology working hand in hand. 

Minimizing risk throughout the business cycle is vital to creating more seamless experiences for the customer, with a brand they trust.