Consumer Products

Consumers are evolving faster than ever – what they buy, how they buy it, and who they buy it from are all in play.


Our latest thinking

Five ways consumer brands and retailers can strengthen sustainability claims

Sustainability disclosure requirements are taking shape in Canada and around the world. Consumers are increasingly making buying decisions based on a product or brand’s sustainability commitments. Now’s the time for consumer brands and retailers to strengthen sustainability reporting. Doing so can mitigate risk while reinforcing customer loyalty.

Trust by design helps grocers maximize customer experiences

Grocers that adopt a trust by design approach now can improve customer privacy experiences in ways that foster loyalty and sustainable growth. Learn how.

Three best practices to drive entrepreneurial success

Explore EY’s Proven Practices for Entrepreneurial Success in Canada.

Rethink customer experience as human experience

Technology will transform customer experience. Competitive differentiation will come from connecting to what is essentially human. Learn more.

Beyond borders: global trade with Shopify 

In this webinar, panelists discuss how Managed Markets has helped businesses navigate cross-border challenges and its near-immediate effects of building an intentional futureproofed customer experience.

EY Future Consumer Index: when talk turns into action, be set for change

Climate change is becoming a growing reality for people around the world, and disrupting ingrained consumption habits. Learn more.

Retailers: jointly own your customers’ journey to strengthen their trust and loyalty

Meeting today’s independent consumers means getting to know them in a new way and being accepted into their circle of influence.

Retailers: jointly own your customers’ journey to strengthen their trust and loyalty

In today’s retail landscape, a connected customer experience is the key to consumer trust.

A growing demand for cannabis testing is creating new ways for companies in this industry — and adjacent sectors — to grow.

A growing demand for cannabis testing is creating new ways for companies in this industry — and adjacent sectors — to grow.

Four ways to foster trusted e-commerce experiences in health care

Trust, health care and regulated products must go hand-in-hand in a digital world. Learn how growth in health care e-commerce breeds opportunity.

Why it’s time for a digital, direct-to-consumer health care revolution

Embracing health care e-commerce helps patients and providers alike to spark better results. Learn more.

How to serve consumers who rely on tech, but don’t trust tech

Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.

Will cannabis industry optimism cultivate sustainable progress?

Cannabis executives are excited about market opportunities. Even so, they face a barrage of complicating factors.

Future Consumer Index: Five consumer types you need to understand

The 11th wave of the global study explores the emerging priorities that will shape future consumption patterns. Learn more.

How to create long-term value in a reimagined food system

Find out how you can create a robust food and agriculture industry that meets current challenges while getting ready for potential future opportunities.


    Consumer companies’ challenges and opportunities

    Explore how consumer company leaders embrace volatility and adversity as engines for innovation, efficiency and resilience.


    EY Future Consumer Index

    COVID-19 has transformed the lives of consumers. What do they value? What will it take to serve them? How will your business adapt?

    Sustainability insights in Consumer industries

    Consumer-facing companies have an unprecedented opportunity to shape a sustainable future. How can they seize it?

    Case studies



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