Retail

Trust by design helps grocers maximize customer experiences

Grocers that adopt a trust by design approach now can improve customer privacy experiences in ways that foster loyalty and sustainable growth. Learn how.

Future proofing retail: Embracing unified commerce

A unified commerce strategy is the key to longevity. With Shopify POS, retailers can confidently future proof their operations. Learn how.

Why consumers are wise to holiday sales and tracking more lasting value

Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.

Retailers: jointly own your customers’ journey to strengthen their trust and loyalty

In today’s retail landscape, a connected customer experience is the key to consumer trust.

Resilience could be retail’s next big value driver

Retail’s Future: Foster Resilience for Growth and Profit

Rethink customer experience as human experience

Technology will transform customer experience. Competitive differentiation will come from connecting to what is essentially human. Learn more.

How realigning real estate to new consumer realities can help you grow

Unlock growth by aligning real estate with evolving consumer needs

Five ways consumer brands and retailers can strengthen sustainability claims

Sustainability disclosure requirements are taking shape in Canada and around the world. Consumers are increasingly making buying decisions based on a product or brand’s sustainability commitments. Now’s the time for consumer brands and retailers to strengthen sustainability reporting. Doing so can mitigate risk while reinforcing customer loyalty.

Combating the $100 billion retail shrink crisis

To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting

Leaders in Retail Series with Joanna Griffiths, Founder and CEO, Knix

In this episode, Monica and Joanna discuss her entrepreneurial journey, how Knix is breaking down the many taboos associated with intimate wear, the shift from digital-first to omni-channel retailer, and the critical importance of listening to the customer.

Leaders in Retail Series with Celeste Burgoyne President, Americas & Global Guest Innovation, lululemon

In this episode, Monica and Celeste discuss the Lululemon’s story of global expansion, product innovation and its commitment to sustainability and delivering a unique customer experience.

 Leaders in Retail Series with Carrie Baker, President, Canada Goose

In this episode, Carrie joins Monica to discuss product innovation, the evolution of the brand, commitment to sustainability and the company’s emphasis on exceptional customer experience.

Leaders in Retail Series with Jake Karls, Co-founder and Rainmaker, Mid-Day Squares

In this episode, Jake and Monica discuss the MDS brand journey from idea to international brand. Jake also shares his insights on entrepreneurship, the power of social media, continuous innovation.

Three best practices to drive entrepreneurial success

Explore EY’s Proven Practices for Entrepreneurial Success in Canada.

Leaders in Retail Series with Robert Horst, VP, Retail, Oxford Properties Group

In this episode, Robert and Monica chat in Yorkdale Shopping Centre, the jewel in Oxford Properties’ retail portfolio, to discuss importance of creating a destination, partnership with retailers.

Retailers: Buy into cashflow to ensure resilience now

Turbulent market dynamics, changing consumer expectations and evolving buyer behaviours pose a host of interrelated challenges for retailers in Canada.