EY Change

What EY can do for you

Adding the customized call center and group learning resources from EY Change can benefit your organization and facilitate an effective implementation by:

• Reducing the burden of taking thousands of calls by in-house corporate office staff
• Reinforcing the adoption of new behaviors to enable a successful change event
• Ramping up call support and educational resources quickly, filling a critical short-term need
• Providing individuals with resources and guidance to take informed actions

Organizational changes we support:

Operations/Strategy

• Transformations
• Acquisitions and divestitures
• Company or individual relocations
• Unforeseen circumstances (e.g., COVID-19)

Technology

• Systems/ERP changes
• Cyber compromises

HR

• Policy and benefit plan changes
• Reorganizations and layoffs
• Equity vesting, granting, plan changes

Tax/Finance/Payroll

• Payroll system changes or errors
• Tax legislation changes
• Potential tax issues of work-from-home arrangements
• Business travelers to different states 

How does EY Change support you and your people?

• Reducing stress while supporting organizational priorities
• Access to a highly technical, professional call center that is quickly implemented
• Providing consistent, objective education and messaging
• Serving as first line of support during a critical period for the organization
• Reducing the burden on internal resources
• Shifting the focus to impacted individuals, adding goodwill and helping individuals make informed decisions when required 
• Supporting high-profile initiatives with an established and trusted brand

Why EY?

Using EY Change to assist your impacted individuals brings the following differentiators:

• Fully US-based call center and education professionals
• Dedicated team of experienced professionals who are empathetic to impacted individuals’ situations  
• Both English-speaking and Spanish-speaking representatives
• Assistance in developing FAQs based on EY past experience
• A rigorous quality control process
• Implementation of a formal escalation process
• Stringent training requirements 

The benefits of change education:

• Individuals are more likely to take actions that positively impact them
• Higher degree of acceptance and an engaged workforce
• Reduced disruption from uncertainty and change
• Higher perceived value of benefits by individuals
• Recognition that individuals are a key pillar to business success
• Help employees manage increasing responsibilities around benefit decisions through outreach on responsible retirement investing and financial education

How we make a difference

When our representatives help impacted individuals navigate the impact of change, we reduce the burden on internal resources while reducing impacted individuals’ stress.