Why Corporate, Commercial and SME banks should rethink client onboarding

In this discussion, EY leaders share thoughts on the increasing need for banks to reimagine the client onboarding process for corporate, commercial and SME clients and how technology capabilities play a key role in enabling a true digital onboarding experience.

At a time when corporate, commercial and SME client expectations have risen due to the rapid advancement of digital capabilities in consumer user experiences, most banks still offer a suboptimal onboarding experience for these clients, often characterized by disconnected interactions across various organizational silos. EY leaders discuss how banks offering a seamless, user-friendly onboarding experience to commercial banking clients will gain a competitive advantage in an otherwise slow-to-adapt marketplace.