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New customer expectations, and the digitization of the customer / bank interface, has led to tremendous change in the customer experience and the way banks approach and collect past due debts.

Maurice Berbel

Principal, Banking and Capital Markets, Business Transformation Consulting, Ernst & Young LLP

Over 20 years’ experience in banking. Proficient in consumer banking, default management, business process improvement, and business transformation.

Office Dallas, United States

Maurice Berbel leads many of the default focused initiatives for EY Financial Services. He has more than 20 years of experience in the financial services industry, with more than 15 years helping banking clients transform their mortgage banking and consumer lending operations, focusing on servicing and default management.

Maurice has led both small, strategic initiatives to large scale enterprise solution implementations for servicing and default operations, including: loan exception resolution, collections and loss mitigation workout decisioning tools, enterprise default platform implementations; strategic and tactical benefit realization, operational assessments, and process improvement engagements.

Maurice graduated from Baylor University, Waco, TX with a BBA in Finance.

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