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Denver, United States
Marlaine is a manager in the Digital Strategy Consulting practice of Ernst & Young LLP. She serves insurance clients in life and annuities, retirement, workforce benefits, and personal and commercial lines. She has experience with the following functional areas: sales and marketing, customer service, claims, insurance distribution and core insurance transformation.
Marlaine has served as a program manager for large transformation programs. She leverages a customer-first approach to help financial services organizations transform and optimize their value chain activities.
She is uniquely positioned to advise given her experience working in roles spanning from the front office (e.g., digital, marketing and sales) to the back office (e.g., operations, technology and data).
She holds a BS in Economics from the Wharton School at the University of Pennsylvania with concentrations in Marketing, and Operations, Information and Decisions (OID). Her studies center around understanding human behavior and actioning on data-driven insights.
How Marlaine is building a better working world
I help clients unlock new insights and bring art-of-the-possible ideas to life. I guide them throughout the process, from creating a strategic vision, to defining and implementing tangible steps to get there.
Transformation is a journey, and I help clients every step of the way to implement change and realize business value.