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Charlotte, United States
Courtney is a senior manager in the Banking Advisory practice. As a high-energy business professional with personnel management and problem-solving skills, she has a proven track record in managing complex programs, leading high-performing teams and delivering results. Courtney is experienced in driving large-scale transformation initiatives and leveraging global delivery models at leading automotive, captive and equipment finance companies. Her experience includes launching department startups, overseeing high-growth operations and coordinating transformation programs across multiple functions including customer service, sales, servicing, purchasing, resource management and inventory management.
As a strong leader and effective communicator, Courtney excels in leading teams, process improvement and change management — all to deliver successful digital transformations. She is a proactive, goal-oriented leader committed to recruiting, training, mentoring and developing team members to achieve business objectives.
How Courtney is building a better working world
Courtney works closely with executives to assist them on how its best for their organization to approach modernization of originations, servicing, and collections platforms and processes as they look to reduce IT spend, streamline business processes that will drive growth, enable cost efficiencies, enhance experiences and services for their customers, and expand the lending ecosystem beyond siloed product transactions.
Courtney is also very passionate about counseling the next generations who express an interest in automotive and captive finance.