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Charlotte, NC, United States
A principal in the Banking and Capital Markets practice at Ernst & Young LLP, Akshata is focused on redefining customer and agentic experiences in the financial services sector. She helps banks and wealth management firms leverage data and AI to implement innovative strategies that enhance customer engagement and trust.
An advisor to global enterprises and Fortune 100 companies, Akshata draws on her extensive experience in business transformation, risk management and customer innovation to provide strategic guidance that helps organizations navigate the complexities of the financial landscape, drive significant growth and achieve operational excellence.
Akshata is committed to fostering a culture of innovation that enhances the human experience in financial services. Previously, she worked in prime brokerage services at a leading investment bank.
How Akshata is shaping the future with confidence
“The financial services sector is not just about transactions; it’s a dynamic arena where we can shape human experiences in a way that allows people to confidently pursue their life goals. However, banking and wealth firms face the challenge of measuring customer trust while navigating the complexities of risk compliance and security. My mission is to provide guidance to these firms so that they can blend leading AI innovations with the irreplaceable human touch. By harnessing the transformative power of data, we can help firms elevate their client relationships, ignite deeper engagement and forge unbreakable trust. Together, we can build the future of finance with confidence, transforming challenges into opportunities and inspiring a landscape where every consumer feels valued and understood. Let’s embark on this bold journey to create meaningful connections that resonate with people’s deepest aspirations and dreams.”