GenAI in financial services: delivering the workforce promise

In this webcast, panelists discuss strategies to optimize the return on GenAI investments through effective workforce development and change management.

Generative AI (GenAI) is revolutionizing all functions, presenting unique opportunities and challenges for the financial services workforce from attracting, retaining and upskilling talent in the short term to fundamentally rethinking the workforce in the long term. Join us for an engaging discussion on key strategies to optimize the benefits from your GenAI investments through effective workforce development and change management.

Key topics that will be covered in the webcast include:

• The role of business leaders, HR and technology in building a future-ready workforce
• Strategies for building digital capability across the workforce through hiring, learning and talent management
• Features of an effective change management program and techniques for creating a culture of innovation
• GenAI use cases under exploration within leading HR organizations

Financial services leaders will leave this session with an enhanced understanding of how to define, measure and track the productivity gains from implementing GenAI. The webcast will also shine a spotlight on the distinct upskilling requirements across general workforce and technologist populations, providing valuable insights into fostering an innovative culture that thrives in an AI-powered organization.

Moderator:

• Stefanie Coleman — Principal, People Advisory Services, Ernst & Young LLP

Speakers:

• Edwina Fitzmaurice — Client Technology, Chief Customer Success Officer, Ernst & Young LLP
• Jamaal Justice — Principal, People Advisory Services, Ernst & Young LLP
• Alexandra Mousavizadeh — CEO & Co-founder, Evident Insights
• Robert Steadman — Director, Employee Experience, Microsoft