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Macro bites: enterprise transformation in financial services

February 24, 2025

Financial services companies are operating in a new environment that includes economic, regulatory and policy uncertainty.

The winners in this “new normal” are focusing on the core economic levers of their business and embracing risk. Gregory Daco, EY-Parthenon Chief Economist and Steven Kauderer, Principal, EY-Parthenon, Ernst & Young LLP, discuss how financial services leaders can drive long-term value.

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Key takeaways

Financial services companies are embracing risk, but in a data-driven manner, leveraging a wealth of information on demographics, customer behavior, industries and micro-geographies.
While artificial intelligence (AI) can be a tool to leverage, it is still essential to prioritize exceptional customer experience and be willing to forgo short-term financial gain to build long-term loyalty.
Employees should understand the mission, vision and purpose of the organization and their role within it but be given autonomy to execute their roles for the benefit of the customer.

Host and featured guest

Gregory Daco
EY-Parthenon Chief Economist, Strategy and Transactions, Ernst & Young LLP

Photographic portrait of Steven Kauderer

Steven Kauderer
Principal, EY-Parthenon, Ernst & Young LLP

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