EY Nexus for Health

Our transformative health care solution unlocks value in the health care ecosystem and powers frictionless business.

EY Nexus for Health is a business transformation platform optimized for health care. It accelerates innovation, unlocks value in ecosystems and powers frictionless patient, provider and payer experiences. This platform also helps you push the boundaries of new ideas and services faster. It combines our deep health care knowledge across payers and providers with a flexible platform and powerful ecosystems that will enable you to meet your customers’ needs.

Mature female doctor using digital tablet at medical office

Listen to our latest podcast

Beyond the foundation of data exchange: Creating value from insights

Sumitro Sarkar, EY Americas Health Care Data & Analytics Practice Leader and Kirk Andersion, VP and Chief Techology Officer for Cambia Health Solutions, join host Sandy Vance for a robust discussion on the key drivers for health care organizations to embark on an interoperability journey.

 


Products to transform health care

EY Nexus for Health features a constantly evolving suite of products that are quick to build and easy to adapt, fitting seamlessly into your existing systems and channels to address key customer needs. You can also evolve your products and services using the core EY Nexus platform, which is a versatile, cloud-ready framework with ready-to-use building blocks of technology assets and leverage the EY Partner Ecosystem.


Payer solutions:


EY Medicare Advantage Stars Terminal

For Medicare Advantage health plans, star ratings across 45 key performance indicators can make all the difference in securing a larger share of the market — and a bonus from the Centers for Medicare & Medicaid Services (CMS) to the tune of $29 to $35 per member, per month, among other benefits. Yet, each measure is weighted differently, and the cut-point thresholds for star ratings in each measure are not shared in advance. Furthermore, our team continually monitors rate changes and other program updates from CMS to validate that our models and tools provide up-to-date guidance on reporting thresholds and other key areas.

Using an end-to-end approach with intuitive dashboards, the EY Medicare Advantage Stars Terminal is a platform that demystifies the path to improvement. It’s your conduit for turning these abstract, disparate measures, based on many data sources, into improved star ratings, better care and enhanced performance, with quantifiable returns. Diagnostics help users identify the right set of contracts to focus on; predictive capabilities illustrate where gaps exist and reveal the benefits of closing them; and incentives ultimately reward behaviors that deliver results — and higher rankings. Those are some of the capabilities delivered in this one-stop shop for optimization. Learn more.

Nexus members calling performance

Provider Performance Benchmarking & Reporting

 

EY Nexus for Health features a constantly evolving suite of products that are quick to build and easy to adapt, fitting seamlessly into your existing systems and channels to address key customer needs. You can also evolve your products and services using the core EY Nexus platform, which is a versatile, cloud-ready framework with ready-to-use building blocks of technology assets and leverage the EY Partner Ecosystem.

Interoperability - Electronic Prior Authorization (ePA)

The US government has recently stipulated that prior authorizations (typically required by payers for high-expense or non-routine treatments) must be electronically enabled by the end of 2024, especially for Medicare Advantage plans. Given that prior authorizations have historically been based on archaic phone or fax communications, both payers and providers need out-of-the-box solutions that can be rapidly deployed and utilized by hospital mid-office and payer staff.

The EY team provides a full suite of ePA assets to support payers:

  1. CDS Hooks
  2. DTR on FHIR¹
  3. FHIR form templates
  4. Assessment frameworks
  5. Wireframes

In addition, the EY ePA solution set contains workflows for musculoskeletal, orthopedic and other high-impact treatments, which are likely use cases for ePA in Medicare Advantage plans.

¹ DTR on FHIR means Documentation Templates and Rules on Fast Healthcare Interoperability Resources.

Cost of Care Optimization

Medical cost trends reporting has primarily been request-based, limiting development of exhaustive assessment and root cause analysis. A reduction in medical costs can be achieved through an integrated and holistic approach to adjusting cost management levers such as medical policies, pre-authorizations and more with the ability to: 

  • Identify member condition and site of care as well as type of service-driven medical cost trends
  • Identify potential medical cost optimization opportunities by leveraging claims and a hypothesis-driven approach
  • Derive research-driven chronic-behavioral conditions “crosswalks” to identify correlated conditions and manage population health much more effectively

Risk Adjustment Toolkit

By leveraging sophisticated analytics techniques, payers can optimize their risk adjustment strategies, improve financial outcomes, and ensure equitable access to quality healthcare for all members by:

  • Calculating and validating risk adjustment factor for each member using models
  • Capturing new and uncoded diagnosis (suspect analytics)
  • Periodically confirming the presence of chronic illnesses and pre-existing health conditions in members
  • Care and disease management via programs analysis and recommendations
Nexus provider cost metrics

Price transparency

 

Amid growing focus on value across the health care ecosystem, regulations on hospital price transparency, publication of rates, consumer out-of-pocket obligation estimates, calculation of the medical loss ratio (MLR) and other areas relevant to pricing have emerged from the Centers for Medicare and Medicaid Services (CMS). These rules were designed to empower consumers to make more informed and cost-effective decisions about the health care services they receive.

 

To help payers comply with price transparency requirements and identify strategic improvements to pricing, potential service bundling and value-based opportunities, we provide a suite of analytical use cases and calculators that address the following:

  1. Identification of overpaid and underpaid services and providers
  2. Recommendation engine for member providers and care coordination
  3. Benefit plan selection
  4. Provider gold carding
  5. Medical loss ratio (MLR) support
  6. Reduced rebates

Provider solutions

 

Interoperability - Electronic Prior Authorization (ePA)

The US government has recently stipulated that prior authorizations (typically required by payers for high-expense or non-routine treatments) must be electronically enabled by the end of 2024, especially for Medicare Advantage plans. Given that prior authorizations have historically been based on archaic phone or fax communications, both payers and providers need out-of-the-box solutions that can be rapidly deployed and utilized by hospital mid-office and payer staff.

The EY team provides a full suite of ePA assets to support payers:

  1. CDS Hooks
  2. DTR on FHIR¹
  3. FHIR form templates
  4. Assessment frameworks
  5. Wireframes

In addition, the EY ePA solution set contains workflows for musculoskeletal, orthopedic and other high-impact treatments, which are likely use cases for ePA in Medicare Advantage plans.

¹ DTR on FHIR means Documentation Templates and Rules on Fast Healthcare Interoperability Resources.

Nexus Colorectal cancel screening performance

EY Care Coordination Accelerator

 

As patients’ needs and expectations evolve, health systems must navigate bureaucratic hurdles within doctor’s offices, pharmacies, telehealth and post-acute settings to cohesively unite information and support patient navigation through new care models. EY Care Coordination Accelerator brings together an information hub and leading tools in a scalable architecture. For patients, it provides a seamless experience that includes a comprehensive, accurate and easy-to-understand view of care plans and prescriptions to drive ongoing engagement and improved outcomes.

 

Our team supports you in migrating your health system to virtual care models, spanning home, acute, urgent, pharmacy, hospice and telemedicine delivery points. That translates to unified navigation, connectivity and care information for patients. This effort is guided by the EY Care Coordination Accelerator command center: our care navigation platform that can be complemented with shared services to help patients and/or their caregivers navigate post-discharge care. In addition, we support virtual-care operations that leverage machine learning and artificial intelligence to provide tailored guidance. With patient privacy and cybersecurity at their core, these features accommodate the entire virtual care ecosystem.

Technology platforms and products

Every organization’s technology needs are different, but they all have a human impact.



Our latest thinking

Natural language processing turns search speed into light speed

A managed care company saves hundreds of hours in compliance verification with a new, AI-enabled database. Learn more in this case study.

How electronic prior authorizations can benefit stakeholders

Electronic prior authorization processes show promise for lowering costs, boosting efficiency and improving stakeholder experiences. Read more.

Price transparency beyond compliance: leveraging tech to drive value

Payers can use tech to drive value beyond compliance with price transparency rules. Discover how.