Intelligent machine in factory industrial on real-time monitoring system software.

How augmented AI drives process improvement and enhances talent

Learn how the EY-UiPath Alliance helps businesses apply automation to recalibrate processes and stay competitive.


In brief
  • Process transformation is essential for businesses to thrive, using AI and advanced technologies to streamline operations, boost productivity and reduce costs effectively.
  • AI is transforming industries like automotive by optimizing workflows, improving KPIs and reducing vehicle time on the lot, delivering significant, measurable results.
  • An ecosystem approach empowers teams, integrates technology seamlessly and helps businesses tackle complex challenges in today’s rapidly evolving digital landscape.

In today’s digital-first era, the stakes are higher than ever: transform or risk falling behind. With 61% of CEOs citing major transformation as central to their strategy, outdated inefficient processes don’t just slow your business – they increase costs, stall productivity and elevate risk. The solution lies in process transformation, a bold targeted overhaul that integrates automation, artificial intelligence (AI) and enhanced decision-making to unlock new opportunities for growth and efficiency.

Conducting regular assessments helps identify when it’s time for transformation. Common signs include rising costs, inefficiencies, slow adoption of new technologies, declining productivity and customer dissatisfaction. These assessments ensure your business can stay ahead of emerging challenges.

Process transformation is not only about resolving inefficiencies; it’s about addressing core challenges and creating a sustainable foundation for long-term growth. To do so, businesses need to focus on four key outcomes:

To transform your business, rethink how your entire organization operates

 

Using an ecosystem approach simplifies the complexity of process transformation. Instead of businesses needing to figure out which vendors or technologies best fit their needs, an EY-orchestrated ecosystem consists of capabilities, technologies and stakeholders. EY teams integrate leading-edge tools from industry leaders like UiPath while ensuring seamless alignment with your existing systems and vendors. This approach helps to ensure a streamlined, high value transformation process.

 

Case study example of process transformation

 

In the automotive industry, an ecosystem approach helped one of its largest clients transform a critical key performance indicator (KPI). Using AI-driven insights and the UiPath platform, the team analyzed the client’s entire end-to-end sales process, identifying key moments that impacted vehicle time on the lot. The results were substantial:

  • Sales follow-ups increased from 3% to 100%
  • Time to close a sale dropped from several hours to just six minutes
  • Overall, vehicle time on the lot was reduced by 15%

 

Not just plug-and-play process improvement

 

Augmentation plays a key role in this transformation. Rather than replacing employees, augmentation enhances human capabilities by integrating AI and automation into daily workflows. Augmentation empowers employees to make better decisions, work more efficiently and focus on high-value tasks that drive business results. By reducing repetitive tasks and improving processes, AI-driven augmentation helps businesses unlock greater efficiency.

 

Automation is empowering workers, not replacing them

 

Today’s workforce is increasingly asking, “How can technology help me do my job better?” Automation is being embraced as a productivity tool, improving job satisfaction and engagement. By automating routine tasks, businesses allow employees to focus on more complex and value-driven work, improving their overall output. This shift also attracts top talent, as companies that embrace automation and augmentation are seen as forward-thinking and employee-centric.

 

Collaboration in ecosystems is key to driving effective business transformation

 

By working closely with technology leaders who integrate AI and automation into cohesive ecosystems, businesses can streamline complex initiatives and ensure seamless transitions. High-performing ecosystems deliver significant value, with companies that embrace them seeing revenue growth more than double compared to those that don’t. Additionally, businesses that leverage ecosystems realize 1.5x more cost reductions, positioning them to thrive in a competitive marketplace.

 

Aligning technologies for substantial solutions

 

As demonstrated by this case, the ecosystem approach effectively integrates various technologies to tackle complex challenges. By bringing together diverse systems and capabilities, organizations achieve solutions that are more scalable and robust. These principles of collaboration and alignment can drive similar results for other businesses, no matter their industry.

Summary 

In today’s fast-changing digital landscape, businesses must transform their processes to stay competitive. This transformation involves more than just updating systems—it requires rethinking operations across the organization.

An ecosystem approach, which integrates multiple technologies, stakeholders and existing infrastructure, drives this change. Industry leaders, like UiPath, are leveraging AI to revolutionize sectors such as automotive, improving KPIs like sales follow-ups and reducing time on the lot. AI-driven augmentation empowers workers and enhances productivity.

Ecosystems, which bring together diverse capabilities, provide a robust framework for addressing challenges and achieving scalable solutions, helping businesses thrive in an era of disruption.

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