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EY-ServiceNow Alliance: Enhancing cybersecurity with operational tech

Align OT/IT for cybersecurity and business growth



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Integrating OT processes and IT data systems 

As modern business and supply chains globalize and the Internet of Things (IoT) connects everything from in-field monitoring devices to shop floor production equipment, organizations across every sector are at a crossroads — in one direction, the many opportunities afforded by emerging technologies; in the other, the rising risks that come with these watershed moments of change.

Embracing technology advances and managing risk appropriately comes down to integrating operations processes and information technology systems. Bringing both OT (Operational Technology) and IT (Information Technology) together can create a new visibility over every facet of an organization, every piece of operational equipment and the increasing volume and complexity of data that businesses now manage. But while many companies see this opportunity, few can steer the transformation needed in their organizations. The solution lies in the EY-ServiceNow Alliance – the path to comprehensive IT and OT convergence.

Cybersecurity as a business building tool

The average organization today now faces up to 441 cyber threats a year. Any one of those can shut down a shop floor, derail reputation or bring a business untold losses in revenue. While regulated industries like power, water and gas have long recognized the need to protect operational technology against cyber threats, historically, other sectors have overlooked its significance. That’s no longer an option, and forward-thinking leaders across sectors now realize that an integrated cyber approach to protecting both operations and information technologies is essential for business success.

of organizations view operational technology as a major cyber vulnerability.¹

(Source: EY 2023 Global Information Security Survey).


New insights into OT and IT convergence


How EY can help

The EY OT Security and Service Management solution combines the power of the ServiceNow platform with the deep cross-sector experience of EY teams to provide:

  • Enhanced governance of OT and underlying infrastructures
  • Optimized OT lifecycle management
  • Strengthened OT security
  • Superior service management
  • Advanced risk management
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