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Retail Industry
In an era where complexity and disruption have become the norm, every change in how products move, stores operate and customers engage presents challenges but also opportunities, for retailers to unlock value and build trust.
14,000+
retail practitioners worldwide are ready to help clients today
13,000+
retail clients trust EY to help them unlock value and build trust
US$1b+
annual investment in data, tech and AI to solve complex client challenges
Solving your complex challenges
- AI-led innovation
- Resilient supply chain
- Customer-led growth
- Managing risk and cybersecurity
CHALLENGE
Navigating AI‑driven retail transformation
Retailers face growing pressure to modernize legacy platforms while determining how AI should be deployed across the business. Making the right investment and prioritization decisions for the short, medium and long term is critical to delivering measurable value and shaping the future retail experience.
HOW EY CAN HELP
EY teams help retail clients to reimagine channels, operations and customer experience by redefining data and technology infrastructure to realize measurable value from AI across the value chain.
- Future-ready retail platforms: providing end‑to‑end integration of modern, scalable technology architecture
- Clear returns on AI investment: prioritizing and deploying AI use cases that improve efficiency, decision-making and commercial performance
- Integrated data and analytics: modernizing data, architecture and governance to deliver trusted AI solutions at speed and scale
CHALLENGE
Building retail supply chains to withstand market volatility, control costs, increase transparency and optimize inventory
Retailers face pressure to rapidly transform their supply chains amid volatility, rising costs and service expectations. Companies must improve planning, forecasting and fulfilment to maintain performance and service levels.
HOW EY CAN HELP
EY teams support retail clients to build end-to-end AI-led solutions that provide efficiency, transparency and resilience into retail supply chains.
- Simplify complex supply chains: providing AI-enabled networks to enable predictive tracking and inventory management
- Scale logistics and infrastructure: leveraging partnerships and existing assets to optimize cost to serve, including last mile
- Create long-term resilience: deploying AI to simplify the complexity of diversifying, nearshoring and onshoring supply networks
CHALLENGE
Turning customer insight into profitable growth
To unlock profitable growth, retailers need to respond to evolving customer demands, develop personalized engagement and reshape customer journeys that enhance the customer experience, as well as secure new revenue streams from retail media and marketplaces.
HOW EY CAN HELP
EY teams support retail clients to deliver integrated digital and AI solutions to manage inventory, assortment and customer experience, driving commercial excellence by improving the commercial potential of customer data for profitability.
- Drive growth: providing the curation of personalized products, services and promotions informed by AI and customer data
- Inform commercial strategies: leveraging customer insights and loyalty data to manage assortments and pricing
- Improve profitability: facilitating insight-led, multi-channel consumer engagement supported by AI-enabled tools
CHALLENGE
Navigating cyber and compliance risks to strengthen stakeholder trust through robust controls
Retailers face an increasingly complex regulatory environment alongside rising cyber threats, making it essential to address compliance in areas such as sustainability and AI. Robust cybersecurity and governance are vital for strengthening stakeholder trust.
HOW EY CAN HELP
EY teams help retailers to navigate, anticipate, understand and manage complex international tax and regulatory frameworks, as well as stress test their operations to address cybersecurity vulnerabilities across the value chain.
- Anticipate market shocks: implementing scenario planning for political, regulatory and climate risk to inform effective responses
- Transparent governance: providing visibility across sourcing, technology, workforce and product quality
- Secure the extended retail ecosystem: investing in third-party risk management architecture and vendor monitoring
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EY harnesses a connected ecosystem of strategic alliances and partnerships to co-create value and deliver comprehensive technology solutions and business outcomes for our clients.
The team
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