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Retail
Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.
The balance of power in the retail industry has tipped decisively. Digital is empowering customers. Range and pricing is transparent; loyalty is scarce. New channels and competitors are setting expectations of convenience, value and experience that are hard to match profitably. However disrupted they are today, retailers know they must evolve quickly, and keep evolving, because this revolution will continue.
To thrive, retailers must make rapid adjustments to maintain their balance as the industry disrupts further. They’ll evolve at the pace that’s right for their business — sustaining their profitable legacy, while adapting for the future. We help retailers transform their business to deliver the personal, seamless, omni-channel experience that shoppers increasingly demand — in a way that’s profitable and sustainable.
Our latest thinking
Changing consumer preferences: Driving potential for the highest growth sector globally
India's CPR sector to grow, driven by digital innovation, e-commerce, and eco-conscious consumer demand, focusing on personalized shopping. Learn more
15 Jan 2025
Angshuman Bhattacharya
AIdea 2025 report - Industries in transformation: Retail, consumer, and e-commerce
Discover how GenAI is transforming retail, consumer & e-commerce industries in India, expecting 35%-37% in productivity by 2030. Learn about adoption of AI-driven solutions by companies for growth & customer engagement.
14 Jan 2025
Ashish Nanda
How India's consumer durables industry can foster global leadership by 2030
India's consumer durables sector aims for global dominance by 2030 through innovation, quality, and strategic partnerships, enhancing its market presence.
07 Oct 2024
Angshuman Bhattacharya
How EY can help
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EY’s Commercial Transformation offering can help your organization reignite growth while optimizing sales and marketing investments and returns, enabled by growth strategy, advanced commercial analytics and differentiated capability deployment.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY-Parthenon teams can help your business identify and implement consumer strategies relevant now as well as in the future. Find out more.
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Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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