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Welcome to our exciting multi-part video series where Arindam Sen, Partner and GCC Sector Lead - Technology, Media & Entertainment and Telecommunications, EY India, engages in discussions with India's top corporate leaders, about the ever-expanding landscape of Global Capability Centres (GCCs).
India remains a premier destination for global firms looking to establish and expand their operations, making it the go-to hub for GCCs. According to EY’s analysis, a remarkable growth of GCCs is anticipated in India. As the country emerges as a global technology and services hub, there are likely to be 2400 GCCs by the year 2030, showcasing India’s unrivalled potential.
As GCCs evolve and progress up the value chain, our captivating video series aims to provide valuable insights to GCC leaders and government officials about the industry’s future prospects. Explore these videos, as we delve into the boundless opportunities and possibilities that lie ahead.
Watch our video series
Redefining the Horizon: AstraZeneca's Digital Transformation Journey
In this enlightening episode, Arindam Sen engages in a conversation with Siva Kumar Padmanabhan, MD and Head of Global Innovation, Technology Center, AstraZeneca India Pvt. Ltd. They delve into the transformative strides AstraZeneca is making across its value chain, right from drug development to manufacturing to distribution. With a robust team of 3500 employees, the center is enabling the perfect blend of talent, infrastructure, and opportunity to explore the future of healthcare.
Catalysts of change: Novo Nordisk GBS
In this conversation, Arindam Sen sits down with John Dawber, Corporate Vice President and Managing Director of Novo Nordisk GBS, to discuss the remarkable evolution of their Bengaluru-based GCC over its 17-year journey. With a workforce of 4,000 spread across 14 functions, the center is pivotal to Novo's global operations, driving collaborative efforts with academia and startups to foster innovation and skill development.
Innovating for tomorrow with Carrier
Join Carrier's leadership team in this insightful discussion where they highlight the culture of innovation and approach to nurturing exceptional talent at their largest R&D center in Hyderabad. Discover how the company is driving advancements by integrating engineering expertise with digital and business services, resulting in impactful solutions for global challenges. Through the integration of GenAI, collaboration with startups, and active engagement with the government, Carrier's Global Capability Center (GCC) is establishing itself as a leader in innovation.
Exploring the consulting landscape through the GCC lens
In this interesting chat, Arindam Sen engages with Rohan Sachdev, EY India Consulting Services Leader, on transitioning from the GCC industry to the exciting world of consulting. They delve into the newfound growth areas within GCCs, including Generative AI, cybersecurity, and advanced engineering, highlighting synergies being shared with the consulting business. The discussion offers a strategic roadmap to navigate this transition successfully and skills and capabilities individuals must develop to seamlessly assimilate into the consulting realm.
Navigating people, pandemic and purpose driven transformation with GSK
In the latest episode, Arindam Sen engages in a conversation with Mohan Patnaik, Vice President, GCC, and Transformation Lead at GSK, on the journey of their recently established Global Capability Center (GCC). Launched amidst the pandemic, Patnaik sheds light on the strategic decision to base their GCC in India, GSK's distinctive employee value proposition, global culture, purpose-driven policies, and more.
Inside RTX’s Innovation Hub
In the latest episode, Arindam Sen speaks with Sourabh Gupta, Digital Program Leader, APAC at RTX (Raytheon Technologies). The conversation explores RTX's India Engineering Center (IEC), focusing on their endeavours in technology, innovation, and collaboration with the startup ecosystem in the high-tech realm of commercial aerospace and defense. Sourabh sheds light on RTX's global leadership, how the legacy influences their employee value proposition and the trust and accountability embedded in their offerings.
From 'Capability Centres' to 'Value Creators'
In this dynamic conversation, Arindam Sen and Ranjan Biswas, Partner and National Director - Technology, Media & Entertainment, Telecommunications, and South, EY India delve into the evolution of GCCs in India. The discussion highlights how GCCs are no longer cost centers but evolving into profit centers by harnessing cutting-edge technologies and data-driven insights, enabling businesses to thrive in an ever-changing global landscape.
Tesco Business Solutions
In a free-wheeling conversation, Arindam Sen speaks with Sumit Mitra, CEO, Tesco Business Solutions (TBS) on the journey of TBS over the years, their growth outlook and sharp focus on talent, diversity, sustainability and value-added services.
Future of GCCs in India: a vision 2030
In the first episode of the series, Arindam Sen chats with Kunal Ghatak, Partner, Business Consulting, EY India, on the evolution of the GCC ecosystem in India, growth trends, and what will determine the industry's future in the coming decade.
Our latest thinking
Join us at the EY GCC GenAI Conclave 2024 to hear from industry experts on flagship event for GCC leaders of leading organizations across India, focussed on trends and topics concerning today’s GCCs.
Bengaluru, IN
Embracing the future: GCCs spearheading innovation with new-age services
Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.
How is data driving a new order for global capability centers (GCCs)?
Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.
How can Global Capability Centers continuously reinvent to deliver value?
Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.
ESG excellence: Unlocking potential through GCCs
With ESG becoming a strategic business priority, GCCs in India must seize this moment and proactively develop their ESG capabilities, thereby contributing to the global ESG agenda.
How can GCCs enable organizations to be more customer-centric?
EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.
How GCCs are evolving into global value organizations
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
EY GCC Conclave 2023 – Hyderabad
Join us at the EY GCC Conclave 2023 Hyderabad to hear from industry experts on how Hyderabad is emerging as a destination of choice for global organizations.
Hyderabad, IN
How India is gearing up for a US$110b GCC industry by 2030
Discover how GCCs in India are expected to become even more critical to the global IT and business services industry by 2030. Know more about India's GCC industry.
How are GCCs delivering value while optimizing cost and operations in a changing environment?
Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.
Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages
EY highlights how Tier-2 cities are becoming sought after for GCCs because of increased talent availability at lower costs, better infrastructure, and social security.
Digitalizing India: a force to reckon with
Discover how digitization in India and its adoption by people, provides India with a unique competitive advantage of not only reducing the cost of doing business.
Why is reimagining procurement through the Global Business Services model the need of the hour?
Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.
How India is emerging as the world’s technology and services hub
Discover how India can become a technology hub in the world. Learn more about it in the latest report India@100.
Decoding the key regulatory reporting themes for financial services GCCs in India
Learn about the key themes arising from regulatory reporting processes like EU Common Reporting (COREP) that is managed through the India shared services centers of global financial services firms.
How can GCCs build operational resilience to stand firm on shifting sands?
EY has identified the key areas for GCC leaders to focus on to strengthen operational resilience. Learn more about the operational resilience strategy.
How can GCCs drive the ESG agenda in your organization?
Transform your sustainability function by creating a central team that seamlessly works with other functions to deliver the best ESG outcomes.
How is data driving a new order for global capability centers (GCCs)?
Discover how GCCs are setting up centres of excellence that house experienced data scientists and engineers that are analysing volumes of data.
GCCs are bridging the talent gap amidst the great resignation
Discover how GCCs have strengthened their role and are becoming strategic business partners to the parent organization. Learn more about the initiatives being undertaken by GCCs.
Top trends of Global Capability Centers in India for 2022
Watch out for the top trends of Global Capability Centers in India for 2022. Learn more about future growth for GCCs.
How can Global Capability Centers reshape today to reinvent tomorrow?
The GCC Pulse survey 2021 provides strategic insights to industry leaders to shape their future strategies on digital adoption, future of work, and associated enterprise risks.
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