EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.
At EY, our purpose is building a better working world. The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.
EY and ServiceNow offer an integrated business-led, technology-enabled approach to deliver service management and business automation services for the enterprise built on ServiceNow’s cloud-based digital workflow platform. Our services help organizations maximize value from ServiceNow investments, accelerate innovation and reduce risk by delivering reliable digital workflows.
The EY and ServiceNow Alliance can transform a wide range of business functions including customer service, HR, facilities, legal, finance and IT operations by:
Digitizing unstructured workflows and disconnected systems across enterprise functions
Driving transformation across applications, infrastructure and operations
Accelerating and automating regulatory compliance
Managing enterprise risk
Key Benefits
Deliver scalable services that increase productivity and create a modern, compelling service experience for all employees
Ditch siloed-IT tools with a single, cloud-based platform for automation
Use AI to empower employees to self-solve issues and Ignite services agent productivity with virtual agents and AI, while enabling work from anywhere
Harness a single view of services, operations and development data to improve efficiency
Deliver business value and manage spend across enterprise functions by planning, prioritizing and tracking work aligned to business objectives
Provide a single front door for all demand, to simplify and get visibility through demand process
Continuously optimize plans to drive more business value by creating, comparing and balancing multiple investment scenarios
Connect to the DevOps toolchain to increase scale and pace of delivery (DevOps)
Reduce IT spend by automating the end-to-end lifecycle for hardware assets, software licenses and cloud resources
Harvest under-utilized software, hardware and clouds
Avoid large unbudgeted costs from compliance audits, policy obligations and unmanaged clouds
Accurately track hardware, software and cloud from request to disposal; minimize lost, stolen and ghost assets
Plan refresh cycles for hardware warranty periods, end of life hardware and software; rationalize apps, reduce tech debt and operating expenses
Improve negotiating position with trustworthy data for purchases, renewals or true ups of software, hardware, and cloud resources
Run proactive and secure digital operations
Gain visibility across telemetry data - resources, applications, assets and vulnerabilities - across your operational footprint
Reduce outages and unwarranted spend caused by expired TLS certificates and orphan firewall policies
Reduce event noise by > 95% and shorten MTTR by accelerating root cause analysis and automating fixes
Improve DevOps productivity with automated change policies and incident team insights
Expedite vulnerability and security incident prioritization and remediation
Improve resilience, scale operations and satisfy regulatory and executive scrutiny
Improve IT compliance while reducing audit cost and effort
Fuse IT, vulnerability, risk, and security operations with AI-driven collaboration and accountability
Reduce the likelihood and impact of IT disasters, outages and security incidents
Easily assess and manage third-party risks
Expedite vulnerability and incident management using context and workflows
Provide employees with great service experiences for the moments that matter
Manage a safe and efficient workplace
Improve productivity with a single portal where employees can easily find answers, get help, and request departmental services they need
Automate complex moments like employee relocation with step-by-step guided experiences
Resolve simple employee inquiries instantly with chatbots
Provide employees with self-service experiences directly within digital collaboration tools
Transform discrete, corporate functions into seamless end-to-end digital workflows
Rapidly develop workflows to support new employee services
Provide a single, self-service portal for all shared services
Improve agent productivity and lower service costs by providing employees with AI-assisted recommendations
Gain visibility into the services delivered through a consolidated set of dashboards
Connect with systems of record via open APIs
Increase revenue and reduce costs with continuous, automated customer journey improvements
Add self-service with a customer portal
Stand-up a knowledge management program for customers and agents
Address product and service complaints promptly
Easily collect customer feedback
Connect siloed systems for improved service and agent productivity
Bring front, middle, and back office together to solve issues faster, reduce costs and improve experiences
Connect front, middle, and back office teams to streamline customer problem resolution
Connect customer service and field service to improve field service operations
Streamline complaint management
Improve account, customer and product onboarding processes
Modernize dealer/distributor/retailer support operations
Empower anyone to build agile enterprise apps with first-class experiences users love, supported by guardrails for enterprise-class delivery
Reduce app backlogs with new departmental apps/workflows
Automate/improve departmental processes
Modernize and transform departmental apps from legacy (e.g. Lotus Notes)
