Microsoft Power Platform

This platform enables citizen developers to automate tasks and business processes using easy to use actions, data connectors and AI builder. It boosts business productivity by giving teams the resources and ability to automate organizational processes. Power Automate includes two components – Power Automate Flow and Power Automate Desktop. The first allows automations/flows to be designed and executed on the cloud and the later, on a machine.

How EY can help?

EY can assist in identifying the processes for automation, creating the business case, and building robust solutions. Our Intelligent Automation practice has immense experience in enterprise level automation deployments across all sectors. The primary motive is to free up capacity and realize benefits for the business teams.

Key Benefits

Power Automate Flow

• Enables automation of cloud-based tasks

• Cloud Flows can be event-triggered, scheduled, or triggered on an on-demand basis by clicking a button on the Power Automate platform or mobile app

• Seamless integration with Microsoft suite of products and most enterprise grade cloud applications

Power Automate Desktop

• Provides Robotic Process Automation / Robotic Desktop Automation capabilities

• Uses target application’s front end (user interface) to automate tasks

• Desktop Flows are triggered by Power Automate Cloud by using the out-of-the-box Desktop Flows connector

• Has advanced in-built capabilities such as OCR, NLP, Computer Vision, Tone analyzer, and Language Translator

This platform, which has inbuilt Natural Language Processing, Conversational AI and Natural Language Understanding capabilities, enables citizen developers to easily create custom digital agents/chatbots to engage conversationally with customers and employees. These easy to develop chatbots help businesses improve engagement, efficiency and productivity. In order to provide transactional services, these chatbots can trigger Power Automate flows and provide the desired outcome to the users. If the chatbot needs assistance, the conversation can be handed off to a human user.

Key Benefits

• Has an iterative development lifecycle of a few weeks from inception to production

• Can be deployed anywhere you want to engage customers such as Web, Skype, Facebook, Power Apps, Slack, and Microsoft Teams

• Easily integrated with Microsoft’s Cognitive Services and Bot Framework to provide complex capabilities

• Designers can establish Entities, Intents and sample utterances while developing the solution; the platform then has the capability to “understand” variations of the utterance and provide meaningful responses

• Data analytics engine running on the back end, allowing reporting on key metrics and continuous performance improvement through AI driven dashboards

Power BI allows you to make informed, confident decisions by putting data-driven insights into your hands. It allows you to connect to all of your data and get a consolidated view across your business, create ad-hoc analysis, live dashboards and interactive reports that are easy to consume on the web and across mobile devices.

How EY can help?

• Executive dashboard for assessing business unit performance on key processes

• Business planning and sales performance

• Analyze data and prepare more accurate forecasts

• Run reports to surface data driven insights

• Visualize data for key stakeholders

Key Benefits

• Connect to all your data and get a consolidated view across your business through a single view

• Create ad-hoc analysis, live dashboards and interactive reports that are easy to consume on the web and across mobile devices

• Build smart apps by infusing insights from your data and drive action with the power of the Power platform

Microsoft Power pages enables citizen developers to create custom, internal and external facing webpages. These webpages are extremely customizable and powerful. They have the ability to expose your business data to users outside the organization and allow them to view, create and modify records. The platform allows you to integrate the webpages with backend databases and services, providing users with  a seamless user experience. 

How EY can help?

EY can help design and develop custom websites for business verticals following your organizations UI and UX guidelines. These websites are built using low-code principles for use cases such as FAQ service for customers, Partner collaboration, order intake and feedback intake websites. 

Key Benefits

• Low-code website development and hosting platform

• Provides ready-to-use templates. Design your pages with text, video, imagery, and business data forms and lists

• Securely stores and manages your data with Microsoft Dataverse

• Allows developers to add advanced capabilities with Visual Studio Code

• Maintains enterprise grade security and site management with role-based access controls