Insurance

We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth.

Our latest thinking

Four focal points for commercial insurance and reinsurance leaders

Shifting customer expectations and a focus on value are reshaping the dynamic commercial and reinsurance markets. Learn more.

How insurers can prepare to win in a high-volatility market

Developing capabilities, operational resilience and insurance digitization, push insurers to grow in uncertain times. Read more.

How to accelerate transition finance for net zero

Learn why FIs need to operate iteratively to effect transition finance at pace and scale in a complex ecosystem.

How Europe’s FS leaders are approaching generative AI adoption

Discover how financial services leaders are approaching generative AI adoption.

How life insurers are transforming to deliver value for better living

Shifting customer expectations and a focus on value are reshaping the dynamic commercial insurance and reinsurance markets. Learn more.

How European financial firms can better manage volatility risk

For financial institutions (FIs), managing short and long-term volatility risks across strategy and operations will be key to their success. Read more.

Nine customer types defining the next wave of insurance

Shifting consumer needs are an invitation for insurers to innovate in pursuit of growth and to stay ahead of new competitive threats. Read more.

Why insurers must reimagine planning and performance management

Insurers can transform planning and performance management to deliver forward-looking insights.

Ecosystems in insurance: what winners do differently

Ecosystems have changed the competitive stakes for insurers, raising significant risks for laggards and compelling opportunities for leaders. Learn more.

Four steps to embed operational resilience in financial services

UK financial services firms are focused on making their operational resilience plans a reality ahead of the March 2025 deadline. Read now.

What firms can do now to meet the Consumer Duty deadline

Find out how ready firms are for the new Consumer Duty from our latest survey results.

Five steps to drive Consumer Duty implementation and long-term gains

Read about the five steps required to drive implementation for Consumer Duty in our latest article.

ESG and access to capital: Why insurers must stay focused on ratings

As ESG funds continue to grow their assets under management, insurers with sub-par ESG scores risk losing a key source of capital.

How insurers can build the finance function of the future

The future of the insurance finance function is constantly evolving, causing senior leadership to reconsider their workforce set-up. Learn more.

How can sustainable finance transform 2050 pledges into real-world impact?

Financial institutions need a framework that allows them to anticipate seismic economic transformation and adapt their strategy accordingly. Learn more.

Why ESG is critical to insurers’ financial leadership

As ESG reshapes the future of insurance, senior financial leaders can step up as advisors to the business and help set the direction. Learn more.

Why the UK must act to continue leading European financial investment

Although the UK maintains its 20-year position as Europe’s top financial services investment destination, its lead has closed significantly. Know more

How an established insurance company became digital-first

UK insurer Hastings DIRECT wanted to rewrite the rules of its category by offering a seamless digital customer experience. Learn more about this case study.

How the UK impact investing sector measures up

Impact investing opens opportunities for growth. Read more.

How insurance CFOs can embed ESG into finance and the wider business

The sustainable finance for insurance CFOs publication outlines the key ESG considerations for the finance function and its broader role beyond reporting.

Why confidence in the UK’s financial sector has hit a five-year high

Confidence in the UK’s financial services sector has hit a five-year high. Find out more.

Why insurers must reimagine their finance service delivery model

Learn how insurers can evolve their finance function and design next-generation service delivery.

Five strategic themes defining the near future of insurance

Insurers are showing renewed energy in growth and transformation opportunities. Insurers need to take the right actions now.

FS firms turn carbon ambition into action

Credible decarbonization plans are critical to reducing emissions, scaling up climate solutions and building momentum among stakeholders. Learn more.

Short-term steps for long-term value: the impact of ESG ratings on TSR

Insurers need to shape clear narratives about their ESG efforts to share with investors and analysts and identify appropriate metrics to track progress.

    How insurers can take advantage of embedded insurance

    Insurers must act now to stay relevant as other industries enter the embedded insurance landscape and it continues to evolve. 

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    How can insurers protect the customers who need it most?

    An EY survey reveals how insurers can adapt their products to meet changing customer needs.

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    Explore our case studies

    How a PE-backed insurer is transforming its digital contact center

    A UK PE-backed insurer is pioneering the use of GenAI to enhance customer experience and journeys whilst streamlining costs. Learn more.

    How competitors can co-create the future of insurance

    Five insurance companies work with EY to join forces and co-create new business models to be future-proof in a rapidly changing market. Learn more.

    Redefining the insurance industry through digital transformation

    We help build a digital NewCo based on simplicity, transparency and trust.

    How a new digital engagement model attracts and educates customers

    A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.

    How we orchestrated the digital transformation of a Fortune 500 insurer

    Prioritizing, re-engineering and automating claims processes helped digitally drive operational improvement and cost benefits.

      Ecosystems in Financial Services

      Explore how harnessing the power of digital ecosystems can make finance effortless and create value for all stakeholders.


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