Resilience is a journey with no defined end point.

Will Packard

EY UK Operational Resilience Leader; Director, Financial Services, Ernst & Young LLP

Deeply interested in all aspects of resilience. Former officer in British Army armoured regiment.

Will is a director at Ernst & Young LLP in the Financial Services Operational Resilience team. His main focus is helping financial services organisations embed operational resilience into their day-to-day activities.

Prior to his career in consulting, Will worked for 22 years at a global bank, the majority of which was spent as a front office Chief Operating Officer (COO). He concluded his time at this organisation as Chief of Staff to the UK CEO. 

He started his career as an officer in a British Army armoured regiment. Will has a BEng in Aeronautics and Astronautics from the University of Southampton and has passed all three levels of the Chartered Financial Analyst (CFA) charter.

How Will is building a better working world

The threats clients face are constantly evolving; therefore building resilience is a continuous task. 

Will helps financial services clients prepare for and respond to the crises and disruption they face. The financial services industry is a key enabler for the modern world that delivers growth and improves people’s quality of life. When disruption occurs, the effects are immediately felt, so building resilience comes with benefits that are far-reaching, both within organisations and for society.

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