Banking & Capital Markets

The bank of the future will integrate disruptive technologies with an ecosystem of partners to transform their business and achieve growth.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Jan Bellens 28 Nov 2023
Young handsome black man using phone, typing text message in a front of neon blue light office window in rainy night

How EY can Help

Our latest thinking

    Accessible Banking Outcomes Forum

    How banking channels can deliver optimal outcomes for customers with accessibility needs. Read the six key takeaways here.

    Read more (PDF)

    Explore our case studies

    How privacy and consent built customer trust for a financial institution

    EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

    David Deane + 4

    Using AI to improve a bank’s agent effectiveness

    Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

    See more, spend less: How to make the most out of your legal function

    EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

    Yacine Benyaa + 1

    How intelligent automation can empower employees to drive greater value

    A banking client wanted to automate some of their business processes: EY provided a route to a much more comprehensive vision of automation.

    Dr.Patrice Latinne + 2

    Using AI to augment pricing intelligence for banks

    How an AI-powered digital tool, Smart Advisor (SA), helped one bank deliver better client service while maximizing value creation.

    Matt Cox + 2

    How to transform product development to outperform the competition

    EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

    Ryan Battles + 3

    What banks can learn from tech companies on sales force transformation

    The EY team helped a Fintech company remodel its sales operations, uncovering many lessons for banks with sales function inefficiencies.

    Juan Carlos Lopez + 4

    Why real-time customer journey curation is the future of banking

    EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

    Nigel Moden + 4

    How the right conversations can empower finance transformation strategies

    Companies need more open dialog about how to effectively implement new technology. Finding the headspace for these conversations is key.

    Janine Donelly + 2

    How a prudent cost reduction strategy proved integral to a bank’s growth opportunity

    We helped a leading global retail bank design a cost transformation strategy that delivered results.

    Jan Bellens + 1

    How a new technology platform is helping banks go digital

    The EY Impresto platform is a mobile-first, AI-optimized tool for addressing some of banks’ biggest challenges.

    EY Global

    Is your back-office holding your business back?

    Back-office operations must be capable of supporting evolving product development to help meet a business’s growth ambitions.

    EY Global

    How the world’s first behavioral bank is focusing on customer needs

    Improving customers’ financial health required a bold, new approach to building the world’s first behavioral bank.

    Jay Pather

    How both banks and customers can seize the upside of disruption

    Instead of shying away from disruption, one bank decided to embrace its benefits from the inside out.

    EY Global

    How a social media firm created Korea’s fastest growing bank

    In building Korea’s first mobile-only bank, kakaobank questioned the purpose of a banking business and created a people-first proposition.

    Jan Bellens

    How Cognitive Investigator is taking a bite out of financial crime

    Discover how EY teams helped a global bank implement advanced technologies to improve quality and consistency as they fight financial crime.

    Jake Jacobson + 2

      The team

      Jan Bellens

      EY Global Banking & Capital Markets Sector Leader
      Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.
      New York, USA

      Karl Meekings

      EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
      Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
      London, GBR

      Nigel Moden

      EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
      Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
      London, GBR

      Andrew Gilder

      EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
      Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.
      Sydney, AUS

      John Walsh

      Global Client Service Partner, Banking and Capital Markets, Ernst & Young LLP
      Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.
      New York, USA

      Keith Pogson

      EY Global Assurance Leader, Banking & Capital Markets and EY Asia-Pacific Financial Services Senior Partner
      Financial services advisor. Thought leader. Public speaker. HKICPA and ICAEW Fellow. Active advocate for gender equality.
      Hong Kong SAR, CHN

      John Thomopoulos

      EY Global Financial Services Tax and Finance Operate Leader and Global Banking & Capital Markets Tax Leader
      Helping financial service leaders rethink and transform their tax and finance functions. Passionate about mentoring, education, and the arts.
      New York, USA

      Aaron Byrne

      EY-Parthenon Financial Services Leader
      Focused on advancing the client's capital strategies and future vision. Adept in building enterprise strategy determining strategic options and establishing inorganic strategy approaches.
      San Francisco, USA
      Contact us

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.