Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Jan Bellens 28 Nov 2023
Young handsome black man using phone, typing text message in a front of neon blue light office window in rainy night

How EY can help

Explore our case studies

How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

David Deane + 4

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

See more, spend less: How to make the most out of your legal function

EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

Yacine Benyaa + 1

How intelligent automation can empower employees to drive greater value

A banking client wanted to automate some of their business processes: EY provided a route to a much more comprehensive vision of automation.

Dr.Patrice Latinne + 2

Why real-time customer journey curation is the future of banking

EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

Nigel Moden + 4

How to transform product development to outperform the competition

EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

Ryan Battles + 3

How a new technology platform is helping banks go digital

The EY Impresto platform is a mobile-first, AI-optimized tool for addressing some of banks’ biggest challenges.

EY Global

How the world’s first behavioral bank is focusing on customer needs

Improving customers’ financial health required a bold, new approach to building the world’s first behavioral bank.

Jay Pather

How the right conversations can empower finance transformation strategies

Companies need more open dialog about how to effectively implement new technology. Finding the headspace for these conversations is key.

Janine Donelly + 2

    Explore our latest thinking

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    Jan Bellens + 3

    Three ways to unleash the power of people in banking transformation

    Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

    Jan Bellens + 2

    Five ways to commit to customer centricity in banking transformation

    An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

    Jan Bellens + 1

    If transformation needs to be bold, do banks have the right tools for success?

    EY discussions with banking transformation leaders across the globe uncover six recommendations for overhauling organizational change. Learn more.

    Jan Bellens + 4

      Regional perspectives

        Discover EY Nexus for Banking and Capital Markets

        A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

        Discover more
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        The team

        Jan Bellens

        EY Global Banking & Capital Markets Sector Leader
        Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.
        New York, USA

        Karl Meekings

        EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
        Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
        London, GBR

        Nigel Moden

        EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
        Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
        London, GBR

        Andrew Gilder

        EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
        Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.
        Sydney, AUS

        John Walsh

        Global Client Service Partner, Banking and Capital Markets, Ernst & Young LLP
        Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.
        New York, USA

        David Deane

        EY Americas Consulting Digital Leader
        Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.
        New York, USA
        Get in touch
        Contact a member of our team today.

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