Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

The balance of power in the retail industry has tipped decisively. Digital is empowering customers. Range and pricing is transparent; loyalty is scarce. New channels and competitors are setting expectations of convenience, value and experience that are hard to match profitably. However disrupted they are today, retailers know they must evolve quickly, and keep evolving, because this revolution will continue.

To thrive, retailers must make rapid adjustments to maintain their balance as the industry disrupts further. They’ll evolve at the pace that’s right for their business — sustaining their profitable legacy, while adapting for the future. We help retailers transform their business to deliver the personal, seamless, omni-channel experience that shoppers increasingly demand — in a way that’s profitable and sustainable. 

Transforming Retail Podcast

Our panel of professionals share insights on global retail challenges — from the changing consumer to tech-enabled transformation.

Our latest thinking

How to balance the CPG, retail and consumer relationship

Why the changing dynamic in the CPG and retail relationship, means consumer-centricity is more important than ever to stay relevant. Find out more.

24 Apr 2024 Kristina Rogers

How GenAI changes the way CPG and retail operate — and consumers too

As generative AI for business takes-off so do generative AI business use cases for retail and CPG. But GenAI will change consumer behavior too. Learn more.

18 Mar 2024 John Dubois + 1

How to serve consumers who rely on tech, but don’t trust tech

Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.

16 May 2023 Kristina Rogers

Reframing the future of an iconic skiwear brand

EY-Parthenon helped BOGNER return to profitability in spite of the COVID-19 pandemic. Learn more.

26 Apr 2023 Falco Weidemeyer

How retailers’ value propositions need to evolve for success

As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.

17 Feb 2023 Jon Copestake + 1

Is data delivering an improved customer experience?

In this episode, we discuss whether data really holds the key to capturing the voice of the customer, enhancing their shopping experience. Listen now.

16 Feb 2023 25m 4s

Transforming retail podcast

In this episode of the Transforming retail podcast, panelists share their experiences from store tours around different locations in London. Listen now.

17 Dec 2022 19m 25s

When experience defines how consumers buy, what will retailers sell?

Instead of the “store” of the future, retailers should be thinking about the “space” of the future. Find out more.

01 Apr 2022 Michael Renz + 3

How will customer-first technology create retailer value that lasts?

Retailers must build technology foundations for the future to respond to changing consumer behaviors and expectations around how they shop. Find out how.

24 Jan 2022 Michael Renz + 1

Fashioning a sustainable future for an online clothing retailer

EY has helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.. Learn more.

16 Nov 2023 Silvia Rindone

How retailers can integrate into consumer lives at scale

To be truly relevant, retailers need to transform their technology and focus on creating value customers appreciate. Learn more.

23 Apr 2021 Michael Renz + 3

How the retail power of many is stronger than the power of one

As consumers increasingly choose to shop online, smaller retailers may need a network of partners to compete against the e-commerce giants. Learn more.

11 May 2021

What will the metaverse bring to the future of retail?

We discuss the potential of the metaverse for retailers and what it could mean for the shopping experience. Listen now.

24 May 2023 17m 47s

    How will customer-first technology create retailer value that lasts?

    Consumers expect more from retailers than ever before – it’s time for retail businesses to maximize technology to evolve for the future.


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