NextWave Financial Services: Financial Well-being

To succeed with tomorrow’s consumers, financial services must become a data-driven, differentiated and hyper-personalized experience.
Featured Thinking

How can banks transform for a new generation of customers?

Jan Bellens 07 Oct 2021
Reframe your future graffiti artist

NextWave insights

How can insurance protect customers who need it most?

An EY survey of insurance consumers reveals how the pandemic shifted financial well-being and prompted interest in new insurance protections. Read the findings.

Where will wealth take clients next?

Wealth managers must use deeper, richer insights to provide clients with more holistic, tailored, and meaningful experiences. Learn more.

Nalika Nanayakkara + 3

Five questions about banking in today’s digital age, answered

EY’s banking leaders discuss how banks can best use their data to make financial products more engaging, to better serve their customers.

Kathleen Calabro + 1

Why financial well-being should be integral to banks’ customer strategy

With FinTechs offering customers greater opportunity to manage their financial health, traditional banks should follow suit.

Jan Bellens

    How EY can help

    • Digital enterprise transformation

      Unlock the advantages of the digital era to harness innovation, drive operational efficiencies and grow your business.

      Read more

    • Digital transformation in insurance

      We collaborate with insurers on technology transformation programs and the deployment of digital tools. From concept to implementation, we work with you to develop strategies that optimize performance, drive efficiency and enhance quality.

      Read more

    • Technology-enabled transformation

      We help you effectively harness the power of technology to simplify, rationalize and centralize your firm’s operations, clearing the way to improve efficiency and extend product capabilities to attract new investments.

      Read more

    • FinTech and Ecosystems

      Discover how EY teams work with startup and scale-up FinTech companies and financial institutions to innovate and transform for growth.

      Read more

    The team

    Jan Bellens

    EY Global Banking & Capital Markets Sector Leader
    Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.
    New York, USA

    Isabelle Santenac

    EY Global Insurance Leader
    Passionate transformation insurance leader. Inspiring the next generation of female leaders. Proud mother of three. Trail runner. Golfer. Skier. Loves traveling and cooking.
    Paris La Défense, FRA

    Mike Lee

    EY Global Wealth & Asset Management Leader
    Spirited leader for wealth and asset management. Champion for change. Driven to produce better outcomes and simplify the complex. Passionate about family, friends and sports.
    New York, USA

    Alex Birkin

    EY EMEIA Financial Services Consulting Leader and Managing Partner
    Focused on creating the world’s leading transformation consultancy, trusted to help EY clients generate long-term value. Passionate about cars. Keen golfer. Husband and father of three.
    London, GBR

    Nikhil Lele

    EY Americas Consulting Banking and Capital Markets Leader
    Working toward advancing industry dialogue. Staying at the forefront of key challenges. Helping leaders navigate strategic opportunities and constraints across the financial ecosystem.
    New York, USA

    Peter Manchester

    EY Global Insurance Solutions Leader
    Leader in insurance transformation and strategy. Active interest in new entrants. Uses leading-edge technology to transform the customer experience and insurance landscape.
    London, GBR

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.