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How the FCA’s final Consumer Duty Consultation Paper impacts your firm
In this webinar, we discussed how the Financial Conduct Authority’s (FCA) Consumer Duty proposals have developed since the first consultation, expectations for firms and insights to help prepare with implementation
Following on from our first Consumer Duty webinar in October, our panelists from the FCA and industry discuss the FCA's second and final Consultation Paper (CP) on Consumer Duty during this webinar.
Topics discussed include:
An update from the FCA on how to authentically embed the new duty and how the proposals have developed since the first CP
What ‘good outcomes’ look like and the meaning behind the principle, as well as how firms are expected to measure success
What evidence does the FCA expect from firms to show that they are making progress with the duty
Insights from industry on what Consumer Duty means for their markets, including challenges and concerns, implementation requirements, and the opportunities presented by the new duty
Panelists:
Nisha Arora, Director of Consumer and Retail Policy, FCA
Matthew Conway, Director, Strategic Policy, UK Finance
David Nancarrow, Chief Compliance Officer, M&G
Paul White, Head of Compliance, Schroders Personal Wealth