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Tokyo, Japan
Natsuko Higano is responsible for the Shosha (trading company) sector at EY Japan. She supports Japanese companies to expand overseas operations by leading strategy development, planning, governance building and global operation optimization for cross-border projects.
She joined Ernst & Young ShinNihon LLC in 2006 after working for a foreign-affiliated consulting firm as an IT consultant. She was appointed Consulting Account Leader for major shosha in 2017 and has led shosha sector services since then. She has built strong relationships with clients by providing her focused analysis of client companies and successful service delivery.
She also served for five years from 2018 as the Japan Sponsoring Partner for EY Ripples, EY’s corporate responsibility (CR) program. She established a social contribution framework for the region and led numerous initiatives to tackle social issues in a campaign “encouraging responsible companies to embed social contribution into business.” She continues to offer pro bono support, in a professional and personal capacity, for social entrepreneurs, etc. In 2023, she joined the EY Japan Regional Leadership Team (RLT) as the Partner in Rotation. In turn, the RLT benefits from her perspective to reflect the views of teams working on-site to provide client services.
Building a better working world
“I helped a Japanese company to manage its business in a developing country, with hands-on support for the building of effective governance structure, business process optimization, increased transparency in financial data, construction of IT infrastructure, all aspects of local talent management and other related areas. Change management on the project was difficult as it involved many people with differing opinions. However, as the project progressed, each person acquired skills and confidence, and gained an awareness of their important role in establishing a regional value chain. By the end of the project, they all took pride in their role in delivering a major project.
By working with EY colleagues around the world, I can focus my efforts on supporting EY clients wherever they operate to build a better working.”