What questions should you consider as part of this process?
1. How will roles and skills evolve as we implement gen AI? A current and future state assessment helps clarify new tasks that will emerge as gen AI rolls out, outline related performance metrics and scope the skillsets employees will need to effectively work alongside gen AI. From there, you can build programming strategically.
2. Where are the biggest skill gaps in our current workforce? It’s critical to laser-focus learning budgets and investments on the areas that will require the most upskilling and reskilling. By mapping out the skills your people have, and the skills your workforce is missing to capitalize on gen AI, you can make learning plans targeted and impactful now and into the future.
3. Do we have clear learning pathways to move our people forward? Organizations — and the people who bring them to life — need learning to make meaningful progress and understand where they’re headed. When people feel their learning pathway is deliberate and strategic, they’re more likely to stay engaged and invest in a future they can be excited about; including one that incorporates gen AI.
4. How will leaders need to adapt their coaching styles? As employees build capabilities and confidence to work with gen AI and achieve results, the leadership supporting them must evolve, too. In this new paradigm, leaders have to adapt the way they lead, pay more attention to key areas and engage with people in different ways than they have in the past. Identifying those necessary shifts now can help further identify associated learning and development programs that proactively bolster these skillsets, strategies and styles.
5. Are we ready to shift away from process management? Gen AI will also bring new focus areas to the workforce. These could include engineering prompts and writing good questions that gen AI tools can effectively work, using gen AI data to shape better-quality outputs, advice and decisions, and drawing on gen AI’s analytics and creative results to design a better end product. All of these new focus areas will be relevant and important as gen AI gains traction across the organization. Employees and leaders alike will need training to understand these new areas and tackle them effectively in the course of their daily work.