Governments need to rethink the way they deliver services, using new technologies and putting citizens at the heart of how they organize and govern themselves.

Julie McQueen

EY Global Government & Infrastructure Lead Analyst - EY Knowledge

Lead Analyst with deep knowledge in public sector and social research, strategy and thought leadership. Passionate about improving public services to create positive social impact.

Julie is the Lead Analyst in the EY Global Government & Infrastructure team. She creates insights on current and emerging trends and leads the sector’s thought leadership program.

Prior to joining EY, she worked as Director of Research in the public sector institute of a global professional services organization, and as a Policy Fellow in Innovation at a leading global academic health institute.

She has researched and written many thought leadership studies on public service policymaking, delivery and governance across a diverse range of policy areas.

Julie earned an MA in Economics from the University of Aberdeen. She is a Fellow of the Royal Society of Arts, Manufactures and Commerce (RSA). 

How Julie is building a better working world

Julie provides leading sector insights to help government departments and public sector agencies understand their rapidly-changing operating environment, transform the way they work, and help deliver on their core purpose - better social and economic outcomes for citizens and communities. She is interested in the changing role of the citizen in the transformative age and the implications for how governments will plan and provide services in the future.

Julie's latest thinking

Top 10 risks for the government and public sector in 2025

The risk landscape for governments is complex and interconnected. Discover the top 10 risks and how mitigating them will build trust and prove value.

13 Jan 2025 Catherine Friday +1

How can digital government connect citizens without leaving the disconnected behind?

New data sheds light on citizens’ relationships with technology and the implications for digital government.

24 Feb 2021 Arnauld Bertrand +1

Return to the past or nurture a digital future?

The public sector has rapidly embraced digital technologies during the COVID-19 pandemic. Learn how governments can continue the momentum.

16 Feb 2021 Arnauld Bertrand +1
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