Class Action - Desjardins Cancer Coverage

Overview   |    FAQs   |    Downloads   |    Make a claim   |    Contact us   |     Français

October 30, 2024,

  1. Please note that the period to file a claim, contest a rejected claim or withdraw a claim has now ended.

  2. Cheques for all accepted claims have been mailed. Normal Canada Post mailing delays are to be expected.

    If you have more than one account for which a claim has been accepted, you may receive the refund cheques over several days.

  3. If you would like to notify us of a change of address, please send us an email to protection.cancer@ca.ey.com containing:

      ·  Your name
      ·  Your personalized code
      ·  Your old address
      ·  Your new address, and
      ·  A document supporting your new address.

    Any change of address request that does not follow this procedure will not be processed.

  4. If you have specific questions regarding your claim, send us a message with your name, personalized code and telephone number and we will call you back as soon as possible.

Thank you.

Do you hold or have you held a Savings‑Life Insurance policy with Desjardins Sécurité Financière to which a premium for cancer diagnostic coverage was automatically added on June 1, 2016? You may be entitled to compensation, which you can claim now.

On July 9, 2019, the Superior Court of Québec (the “Court”) authorized Option consommateurs (the “Authorization”) to institute a class action against Desjardins Sécurité Financière, Compagnie d’assurance‑vie (“DSF”) on the grounds that on June 1, 2016, it added cancer diagnosis coverage (“Cancer Protection”) to Desjardins members’ savings‑life insurance (the “Savings‑Life Insurance”) and increased their premiums without their consent (the “Class Action”).

You are entitled to a refund of premiums paid for Cancer Protection between June 1, 2016, and November 24, 2023, if you meet all of the following conditions:

  1. You had subscribed to a Savings-Life Insurance related to your Desjardins account prior to June 1, 2016, to which DSF automatically added Cancer Protection on or around June 1, 2016;
  2. You have never made an insurance claim under Cancer Protection;
  3. You did not request and benefit from the mitigation measures offered by DSF in or around December 2017 (see Question 9 of the FAQ for more details); and
  4. You confirm that you never wanted Cancer Protection and wish to waive it so that your original Savings‑Life Insurance will be reinstated without Cancer Protection (see Questions 10 to 12 of the FAQ for more details). You can make a claim even if you no longer have Savings‑Life Insurance with DSF; in this case, you will have to waive Cancer Protection for the past and any potential future claims.

Since the Authorization of the Class Action, Option consommateurs has entered into a settlement agreement with DSF to settle the Class Action (the “Settlement Agreement”).

To take effect, the Settlement Agreement must be approved by the Court. A court hearing to this effect is scheduled for December 4, 2023.

This web site presents the information and relevant documentation to this Class Action and the Settlement Agreement thereof.

Frequently Asked Questions (FAQ)

This is a summary of the official documents related to the Class Action concerning the automatic addition of cancer diagnosis coverage to Desjardins Members’ Savings‑Life Insurance on June 1, 2016. In the event of any conflict or discrepancy between these Frequently Asked Questions (FAQ) and the Settlement Agreement, the latter shall prevail.

Make a claim

The period to file a claim has ended.

Do you have questions?

Call the claims administrator at 1‑833‑681‑0542,
contact by e-mail at Protection.Cancer@ca.ey.com or by mail at
Protection Cancer, 900, de Maisonneuve Blvd West, Suite 2300, Montréal (Québec) H3A 0A8

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.