How Financial Services firms can plan for the new Consumer Duty

In the webinar, we discussed the wide-ranging implications of Consumer Duty.

During the session distinguished panelists from EY and industry discussed their perspectives on the wide-ranging implications of the Consumer Duty, offered insights to help Financial Services firms plan their program of activity and prepare for implementation.

Topics discussed include:
  • The key elements of Consumer Duty and how Financial Services firms can plan for implementation
  • How firms can embed the customer centric mindset and approach expected by the new principle into current and future change programs
Panelists included:
  • Nisha Arora, Director of Consumer and Retail Policy, FCA
  • Matthew Conway, Director of Strategy and Policy, UK Finance
  • Sian McIntyre, Managing Director, Customer, Barclays UK
EY Presenters included:

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