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Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Technology, innovation, and workforce transformation are reshaping the banking industry. These forces are driving dramatic change, and banking leaders must decide if they will be pioneers, follow fast, or be left behind.

 

To reimagine a brighter future and seize opportunities to drive growth, banks should focus on transforming their workforce and operations. With a clear sense of the path ahead, banks can reframe their future by placing humans at the center of their organization, leveraging new technologies to support them, and enabling innovation at speed and scale. Banking leaders will need exceptional agility to manage change. Success will arise from a balanced execution of strategic near-term initiatives with investment in people alongside transformation and growth strategies that deliver long-term value.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Jan Bellens 28 Nov 2023
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How EY can help

Explore our case studies

How a global FinTech captured growth in the SME segment

A global Fintech captured growth in an opportunistic SME segment with a differentiated, holistic strategy. Learn more in this case study.

14 Sep 2023 Matt Cox + 2

How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

01 Mar 2023 David Deane + 4

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

17 Jan 2023

See more, spend less: How to make the most out of your legal function

EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

27 Jan 2022 Yacine Benyaa + 1

    Regional perspectives

    Why European banks must obsess over customer experience to compete

    Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.

    25 Jul 2023 Filippo Mastropietro + 1

    How banking leaders are reimagining transformation programs

    In this special episode, moderated by FT Longitude, Yianna Papanikolaou, Chief Transformation Officer at Westpac Group, and Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader, discuss banking transformation.

    26 Apr 2023 19m 32s

    Key trends accelerating Asia-Pacific banking growth in 2022

    EY leaders discuss the latest trends in consumer banking, and the role of technology and digitization in creating new opportunities. Learn more.

    15 Jun 2022 23m 20s

      Discover EY Nexus for Banking and Capital Markets

      A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

      Discover more
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      Explore more

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      How to transform product development to outperform the competition

      The team

      Shinichi Hayashi

      EY Japan Banking & Capital Markets Leader; Senior Partner, Ernst & Young ShinNihon LLC
      Loves traveling the world with the family.
      Tokyo, JPN

      Jan Bellens

      EY-Parthenon EMEIA Financial Services Leader
      Passionate leader focused on creating value through innovation for financial services’ clients. Global citizen. Keen traveler.
      Amsterdam, NLD

      Karl Meekings

      EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
      Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
      London, GBR

      Nigel Moden

      EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
      Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
      London, GBR

      Andrew Gilder

      EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
      Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.
      Sydney, AUS

      John Walsh

      Global Client Service Partner, Banking and Capital Markets, Ernst & Young LLP
      Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.
      New York, USA
      Get in touch
      Contact a member of our team today. 

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