CBDC could be used for two different use cases: retail and wholesale. In both cases, it can be assumed that CBDC is issued by the central bank.
Retail, today, refers to the use of coins and banknotes by end customers for purchases e.g., in shops, restaurants, at the hairdresser's or at gas stations. These are usually held by customers in an account with their preferred bank. The retail case provides for end customers to use CBDC as a digital representation of the existing coins and notes of a currency. They would be used for daily use in shops, restaurants, at the hairdresser's or at the petrol station. For off-chain, cash-like CBDC, customers withdraw these digital units from their bank account and store them in a digital wallet until they are issued again, just like normal banknotes.
Wholesale uses existing reserves at the central bank and is only available for commercial banks. The wholesale case would provide commercial banks with a digital representation of existing reserves at the central bank. These would be used in real-time gross settlement payments system and thus by core banking systems to perform bank settlement and clearing.
Digital currencies can be structured either on an account or token basis. Token-based digital units are exchanged directly and correspond to digital representations of banknotes and coins. The main difficulty lies in verifying the authenticity of the individual tokens. This is mainly used in retail. Account-based balances are held on accounts and are mainly used in wholesale. The difficulty lies mainly in the verification of the account owner.
When we talk about CBDC, we should not confuse it with a simple electronic accounting method. Although the monetary units that we hold in our bank accounts today are not stored one-to-one as coins or banknotes in the vaults of the banks but are also a kind of digital representation of our assets, they are still only accounting deposits. When paying by online banking or credit card, there is only an accounting reduction of our balance and an accounting increase of the balance of the counterparty. Settlement is then done between the banks. The situation is different when we pay with cash. When we withdraw cash from our bank account, the accounting balance is first reduced, and we receive cash in exchange. This then actually changes hands as a physical unit when we pay with it. We can think of it in a similar way in the case of off-chain CBDC. If we withdraw digital central bank money from our bank account, we receive these digital units in a digital wallet and transfer them to the seller when we buy them. Here, the units actually change hands, not just in accounting terms. It’s important to keep in mind that is mainly true for a token-based retail CBDC and might differ in a wholesale account-based solution.