Deploying telehealth at speed and at scale
Providence had begun to implement telehealth prior to COVID-19, but with the surge of demand they needed to quickly scale their solution. EY enhanced their training program to help quickly ramp-up physicians and care providers within an interconnected telehealth platform so that they could treat their patients from remote environments. In just three days, EY provided the resources to help Providence train 7000 professionals.
Establishing high-quality remote care for patients in need
There was a pressing need to ensure care continued for patients with conditions that would be jeopardized in a hospital setting. To help Providence maintain care for these patients, EY helped Providence design a new, technology-enabled, Hospital-at-Home model to cover areas such as clinical pathways, EPIC workflows, payment models and Command Center design to mention a few.
This Hospital-at-Home model provided the capability to identify specific conditions that would have previously required patients to be admitted: now care could take place in their homes. In order to deliver this solution, it was critical that health and social criteria for home healthcare were met, and that advanced patient monitoring devices were deployed so physicians had the data they needed to provide safe and high-quality care remotely.