Predictive policing: One of the benefits is predictive policing by law enforcement agencies. AI’s analysis of crime patterns enables identification of potential hotspots, which leads to optimizing resource deployment. This proactive approach can substantially decrease crime rates and enhance law enforcement efficiency. Citizens benefit from safer communities and a reduced risk of victimization. AI-enabled emergency response systems: Integrating AI into emergency response systems, such as those utilized in firefighting or natural disasters, facilitates swift and precise decision making in critical situations. Citizens directly benefit from faster and more effective emergency responses.

Citizen centricity AI in healthcare accessibility: AI-driven platforms provide remote diagnostics and personalized healthcare recommendations, especially valuable in rural or underserved communities. From a government standpoint, AI-driven platforms alleviate strain on healthcare systems, enhancing resource efficiency and reducing costs. Citizens, especially in remote areas, get improved access to healthcare.

Participatory governance: The prime focus of today’s government can gain from Gen AI’s capabilities. Vast datasets can be utilized to identify consensus views and foster data-driven perspectives, culminating in more effective formulation of policies and schemes. Automating repetitive tasks would benefit overworked administrative setups, allowing more focus on high-priority responsibilities. Gen AI can also greatly address the ‘Where’ and ‘How’ challenges in the lifecycles of social benefit schemes, ensuring faster and more accurate information dissemination to the target recipient groups. The governance process can become more accessible and citizen-friendly, which contributes to building trust through higher efficacy of public sector services.

e-Governance: Gen AI can significantly improve citizen service delivery, especially in citizen-centric engagements through conversational interfaces and simplifying data capture and service delivery. The technology will enhance help-desk functionality by proactively identifying and addressing issues, thus reducing support tickets. Multilingual proficiency and adaptable personas further enhance user experience. With over more than 300 departments and close to 2,000 services currently live on UMANG, Gen AI can be a huge positive disruptor, giving India another technological edge over other nations.