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Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Technology, innovation, and workforce transformation are reshaping the banking industry. These forces are driving dramatic change, and banking leaders must decide if they will be pioneers, follow fast, or be left behind.

To reimagine a brighter future and seize opportunities to drive growth, banks should focus on transforming their workforce and operations. With a clear sense of the path ahead, banks can reframe their future by placing humans at the center of their organization, leveraging new technologies to support them, and enabling innovation at speed and scale. Banking leaders will need exceptional agility to manage change. Success will arise from a balanced execution of strategic near-term initiatives with investment in people alongside transformation and growth strategies that deliver long-term value.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Nigel Moden 28 Nov 2023
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How EY can help

Explore our latest thinking

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18 Feb 2025 Nigel Moden + 2

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28 Sep 2023 Nigel Moden + 1

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To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

10 Jul 2023 Nigel Moden + 2

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In this special episode, moderated by FT Longitude, Yianna Papanikolaou, Chief Transformation Officer at Westpac Group, and Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader, discuss banking transformation.

26 Apr 2023 19m 32s

Three ways to unleash the power of people in banking transformation

Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

17 Mar 2023 Nigel Moden + 2

Five ways to commit to customer centricity in banking transformation

An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

28 Feb 2023 Nigel Moden + 1

Why digital, ecosystem-enabled banking transformation is the way forward

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If transformation needs to be bold, do banks have the right tools for success?

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10 Jan 2023 Nigel Moden + 3

How to monitor and measure banking transformation

Banking transformation requires a fresh, lifecycle approach to assessing proposals and tracking progress. Learn more.

04 May 2023 Nigel Moden + 2

    Regional perspectives

    Why European banks must obsess over customer experience to compete

    Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.

    25 Jul 2023 Filippo Mastropietro + 1

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    26 Apr 2023 19m 32s

    Key trends accelerating Asia-Pacific banking growth in 2022

    EY leaders discuss the latest trends in consumer banking, and the role of technology and digitization in creating new opportunities. Learn more.

    15 Jun 2022 23m 20s

    Key strategy for investment banks to achieve sustained transformation

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    12 Jan 2023 26m

      Discover EY Nexus for Banking and Capital Markets

      A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

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      The team

      Nigel Moden

      EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
      Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
      London, GBR

      Karl Meekings

      EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
      Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
      London, GBR

      Patricia Tay

      Ernst & Young – Hong Kong Banking & Capital Markets Assurance Partner
      Leader in internal controls and regulatory assurance. Passionate believer in the power of diversity and inclusiveness.
       

      Sid Khosla

      EY Americas Banking and Capital Markets Leader
      Financial services leader. LEGO enthusiast. Often found in the garage rebuilding postwar motorcycles.
      New York, USA

      David Deane

      EY Americas Consulting Digital Leader
      Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.
      New York, USA
      Get in touch
      Contact a member of our team today.

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