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Filippo is the EY Italy Banking and Capital Markets Leader for Financial Services, and he did lead the EMEIA Financial Services Banking Transformation practice for four years.
Filippo joined EY in early 2016 to start and lead the Strategy, Customer and Digital service and the Data & Analytics service for the Financial Services Organization (FSO) EY Advisory S.p.A in Italy.
Since 2017 he has contributed to the EY EMEIA Financial Services Digital and Customer Strategic Offering.
Filippo holds a DBA (Doctorate in Business Administration) from Bocconi University and an Executive Master GMP from Harvard Business School. He speaks Italian, English and French.
How Filippo is building a better working world
“I believe that building a better working world is about being open-minded and embracing innovation without being afraid to fail. We create opportunities for clients and for ourselves to think and act differently, even if it requires us to work out of the comfort zone. This is, in my opinion, the only way to continuously outperform and help deliver exceptional service.”
Filippo's latest thinking
Why European banks must obsess over customer experience to compete
Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.
25 Jul 2023
Filippo Mastropietro
Five ways to commit to customer centricity in banking transformation
An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.
28 Feb 2023
Nigel Moden
Why digital lending is the future for banks and SMEs
Banks can serve and understand small businesses better through a modern digital credit process that is data-led and can deliver funds quickly.
22 Jul 2022
Filippo Mastropietro
How can banks generate greater value through improved customer service
Effective customer service transformation requires both cost reduction and a value-generation strategy built on technology and people. Learn more.
04 Oct 2021
Filippo Mastropietro
Why digital, ecosystem-enabled banking transformation is the way forward
Banks need to act to improve revenues and profitability, enhance customer experience and secure a bold strategic positioning in the market.
16 Apr 2021
Filippo Mastropietro