FAQs about webcasts

This media content is not password-protected. Therefore, the prompt you're getting is probably for your “firewall” or “proxy” username and password.

The audio and video portions of webcasts will play on most mobile devices, tablets and smart phones. However, the polling questions will not work on a mobile device. If you are interested in earning CPE, you need to participate via a computer so you can respond to the polling questions.

If you have pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event. For most browsers, select Tools, Pop-up blocker, Disable.

The slides from a webcast can be downloaded directly from the webcast interface, for both live and archived webcasts by clicking on the green “download slide” icon.

Once your registration is complete, you will be sent an automatic confirmation email with the access link. You will also be sent a reminder notice shortly before the event.

If you have already registered for the event, you can enter your email address in the “registered users” area of the registration page to access the event. Please note that you must have cookies and JavaScript enabled on your computer.

You can access the webcast regardless of the computer you initially registered from by entering your email address in the returning registrant portion of the event registration page.

When you register for any webcast (either an upcoming webcast or an on-demand event) you will be asked if you would like to be contacted about future webcasts. If you respond “yes,” you will receive future invitations.

In addition, to keep up with the latest webcast updates, follow us on Twitter @EY_Webcasts.

Please send your previous and updated email address to us via email.

All of the Thought Center webcasts are archived within 5-7 days following the live event. If you registered for the webcast, but were unable to attend, you will receive a reminder email once the archive is released. For a complete list of past programming, please visit the archived webcasts from the Thought Center webcast home page.

Most live webcasts are eligible for CPE. Please review the CPE FAQ for eligibility requirements.

During a live webcast, use the question tool at the bottom of the webcast interface. The question tool can be accessed by clicking on the red Q&A icon.

If you have a question while viewing an archive event or registering for an event, please email us.

If you are experiencing problems viewing or listening to an event, other than what's listed herein, please review these frequently asked questions of our webcast vendor.