The mantras for successful transformation include maintaining focus on business outcomes, advancing processes ahead of technology, and using a scalable platform without investing in ancillary tools.

Kundhavi Ramachandran

Partner and India Leader, ServiceNow

Experienced professional driving large-scale business; technology transformation projects; delivering exceptional client value in the Financial Services sector; diverse background in risk consulting

Kundhavi Ramachandran is a Partner in EY India's Consulting practice with over 20 years of experience. Currently, she is leading our ServiceNow practice. 

She has been with EY for over 16 years, working across risk consulting, business transformation, shared services transformation, and technology transformation. Kundhavi commenced her career as a risk professional, leading and delivering various business consulting and technology transformation engagements. These include driving commercial transformation for a large manufacturing conglomerate, helping set up and stabilize large captive operations, and assisted a Fortune 100 company in establishing a global control transformation function.

Prior to joining EY, she worked with another financial organization and a boutique firm in the risk consulting domain. She is a Chartered Accountant by qualification.

How Kundhavi is building a better working world

"I am passionate about driving business outcomes and ensuring that stakeholders have a positive experience with the transformative projects because, at the end of the day, every stakeholder—whether they are business leaders, customers, employees, or vendor partners—should attain a better experience, achieve enhanced productivity and make better decisions through the transformational change.”

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